PuppySpotReviews of puppyspot.com

Puppy spot were very responsive and the site is easy to use. We would have been on a wait list for months to find the size and breed we wanted locally so I appreciate the nationwide reach. Transport by land via premiere pet was excellent; puppy arrived happy and energetic and clearly well cared for. I had two complaints and one strong suggestion. (1) My online account is still not functional due to some systemwide technical difficulties that have persisted several weeks. Given that all the pertinent information was housed in the account, this was disruptive. (2) the pick up instructions included detailed information about bringing replacement bedding but none of this was needed; it should be removed from the instructions for ground transport. My suggestion is to include measurements (weight, neck, girth) in the final health check and communicate this to clients so they can better prepare. Due to not knowing the puppy’s size we arrived to the pickup with a too large harness and did not have a collar ready till several days later. New Jersey requires dogs to be secured in the vehicle which made the harness necessary, and it would be very easy to let the puppy slip away during the first few days without a well fitted collar. I understand that many adoption services will not allow you to walk away without verifying that the pet is wearing a well fitted collar due to this risk, but I was simply handed a puppy in the parking lot. It would be smart to empower clients with size information shortly before pickup to ensure safety and compliance with local guidance.

Without exception, every team member with whom I have dealt throughout the process of us choosing and bringing our new fur baby home has been knowledgeable, personable and phenomenally helpful. I cannot say enough good things about your organization and your team members. My career has been in the customer reference and relationship management space, and although for business to business interactions, there is nothing more important in any organization regardless of the size or the customer audience then customer satisfaction. you have set the bar very high and I am honored to recommend you to anybody else I know who is seeking a new fur baby Warmest regards, Lisa and Storm (our new baby)

Initially I was hesitant to proceed with PuppySpot due to so many online scams. Thinking about the process I feel if more video information of actual breeder(s), transportation partner(s) information and testimony would help reinforce and further validate website, I didn’t get that initial feeling, perhaps something like meet the breeders and meet the transporters, etc. Staff did a terrific job communicating and answering my concerns. I would of liked that the Veterinary staff communicated directly when Elsa (Fiona) got sick and delayed transport. Lastly, it would greatly help explaining clearly that the reason why delivery will not be to your door is because a location is selected that is central to all other customers receiving there puppy that day in the region or area, to better understand why the distance. All in all I did receive Fiona, transporters were kind and helpful. I got her home and now just enjoying her.

We got out Bernedoodle Maverick on Jan. 4. Puppyspot made the process super easy. Communication was great and most importantly we have a happy and healthy puppy with an amazing personality and temperament.

The communication is extremely late to non-exsistent. I would either get no response to their own email or text message and I would have to send another email or they would respond to me a week later. That being said, everything else was 5 star. They should have someone dedicated all day to just replying to emails.

Very helpful in picking my puppy. They explained the process and told me what to expect. They kept me very well informed. They take very good care of their puppies. I would definitely recommend Puppy Spot.

Regular communication, but mostly autogenerated. It would be nice to have one liaison to work with versus several different people each time. I can only describe this process as a "covert operation". It felt like keeping the buyer in the dark related to who the breeder is, is ridiculous. Why would this critical information be so top secret. even after I received by puppy (who is now the light of my life), there was no identifying information on the breeder. I literally only have a first name and didn't get the contact information until the night before the pickup. Extremely anxiety inducing.

I had very limited contact with anyone. I was supposed to get confirmation on my travel to pick up the puppy the night before since I had to drive 4 hours and no one reached out. I wanted more pictures of the puppy and didn’t get it. I also paid for travel and I drove the whole way to get the dog and the breeders lived 5 minutes down the road. This was a very unpleasant experience.