PuppySpotReviews of puppyspot.com

beautiful dog, came with all the necessities but dog was scared of people

The buying experience was great. And the transport that was arranged also went really well. I just wished there was more communication in between and that I was provided more information about my puppy.

BEWARE--This a company that will answer your questions until you pay in full. You can leave several message, you can talk to a manager, it will make no difference. They first said you would get the puppy in 7-10 days. Once you pay - you'll get an email and it says 2-3 wk's. This was supposed to be a Christmas gift and they new that. But it made no difference to them. They already had my money. They also tell you they will take updated photos and videos of their dogs every 3 weeks. I texted my rep over 8 times and spoke to a manager over 4 times for pictures or videos of my puppy as well as estimated date of delivery -- with nothing being resolved. They would not tell me when I would I get her until I called my credit card to cancel the transaction. Then they finally put some pictures, but no video. I was completed frustrated by their treatment and sadly I cancelled my oder for my puppy. They are not worth the headaches. This is not the way to treat your customers.

On 3 different occasions I spoke with someone on your help center to explain to them that I was unable to open Dexter’s account. I never did gain access to it. Also Dexter arrived absolutely traumatized due to his plane ride. I have now had him since Thursday, December 28th. He is so traumatized that he will not come out of his crate if anyone or anything is in the room. It has now been 9 days and he has not been out of his OPENED crate except to use a puppy pad or take 1 or 2 steps out to eat and drink. I have been in contact with trainers and my veterinarian. I am continuing to do everything they have guided me through to no avail. I feel so bad for Dexter.

Puppy Shot did not deliver the puppy to me. We had to go through two states to get the puppy. But I really love the little one.

Absolutely first class. My puppy is beautiful, healthy and happy and cuter than even her photos. The delivery was outstanding. The toys and bed were even high quality. Sarah was wonderful. Thank you from the bottom of my heart also to the breeder.

Friendly sales contact … said puppies are delivered by ground; I paid the $700+ delivery fee & they shipped puppy to airport 2.5hrs away from where I live. Added over 100% markup on puppy. Once I paid, sales ppl faded away & I had to deal with some other “team” - call center ppl, different person every time I called. Was promised weekly updated pics of my pup - only got one update after 3rd week & did not get a video of pup week before delivery date as promised. They only post pic online to their website that you register for. Pretty bad/ineffective communication & when receiving email, they all take the tone showing they’re delusional, thinking they are wonderful & experts. Just don’t call them a “broker”; that’ll send them into defensive mode. You’re not buying a puppy; you’re adopting a puppy. Important for them by how often they tell this to you. I don’t care. I just wanted a healthy puppy. I was told puppy would be microchipped. Was not. Puppy arrived via AA Pet Cargo service in a hard sided cargo kennel - brand new. Puppy arrived very clean, had water & food in cage. I’m thankful for that expertise & care. Vet papers were taped to the cargo container. Puppy seems healthy but has a problem with one leg; slight limp but no pain. I’m having my vet x-ray & inspect & check, asking if it’s birth defect or deformity or genetic issue. I’m confirming with a professional vet & am doing a genetic lineage test out of curiosity & to detect possible future health issues. Puppy is super smart, accepted leash & harness I use right off the bat. Puppy is already 95% trained to go #1 outside, after first 1.5days. Gets a treat every time after going outside. #2 is about 50-50 after 2days, making good progress. Pup is VERY hapi, friendly, great temperament & personality. Puppyspot is the pain you endure to get the gain of a pup. I did not enjoy working with them. Overpromise & pushy, with expectation to buy their referred pet insurance too.

This a world company to purchase a dog from the steps are easy they will keep you updated on everything and I love love love my fur baby ! So happy & excited thank you puppyspot for everything !