customer
UPSET PUPPY PARENT !!!!!
I purchase my Flin in November which he arrived in December 6. 2023. I gave puppyspot 2 star for their lack of explanation of why my puppy came to me with issues. After all these lovely reviews I read I wonder why me. No one up to now Jan 12,2024 have express concern and even offer a help. I notify puppyspot that my puppy was not eating and consistently keeping to himself. They was very concern at the time I kept reporting. Flin went to the vet dec 4 and came home dec 6. he was not eating , biting his stomach , stitching. I express my concern and immediate to see a vet. Unfortunate we only could get an appoint for the 12th(life of living in New York). Flin came home with ear mice, 2 parasite and flea (expected). I was so upset . I mean I was not expecting these expenses so early ( it winter in new york). I explained to puppyspot and one employee send me to the roof when she told me this is expected from dogs. No way in hell my puppy seen a VET on dec 4 cleared and health by dec 12 another vet finding all these thing. I called the breeder which told me maybe he not hungry or added NutriCal which i did but that all he took. I send every paper work over and have not receive a conclusion. My puppy was in so much pain and with all the money i spend just for him to be comfortable for no reason so soon all if he was properly check out . I spend $750 for transporting plus his cost just to spend almost $700 to fix him. Thank you Puppyspot for your so call dedication of health puppies. Since your last called 2 wks ago for invoice that was send in December but I resend them as requested again and still no answer . this been going on since dec 12,2023. Flin is happy and growing and eat down my home happily. I was looking to give a perfect review since it was not a scam and I receive my puppy as promise just to be let down . Thank you Simone ******UPDATE**** Thank you for read my review. Puppyspot reach out and apologies for the long haul of this situation. I accepted their pmt for certain thing. I am happy they stuck by their puppy health. Just wish your company could of act more urgent towards your puppy claims. I am happy with Flin since he much more activate and bring my family so much joy now. Thank you. ******Reply***** Thank you ! Puppyspot for your acknowledgement.
Response from PuppySpotJan 16, 2024
We are glad that we were able to connect about Flin and be able to rectify his situation. Please accept our apologies on timing - we take each and every puppy's health very seriously and try our best for each one to get everything sorted out correctly. Sometimes that takes time but our 10 yr Health Commitment exists for all our puppies - and their families - to make things right in the end. We are so glad to hear about the joy Flin is giving you and your family!!




