PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Linda M.
Great communication and followup. Puppied arrivd exactly when promised: clean, well taken care of. These babies had no post travel stress.
Response from PuppySpotAug 19, 2024
We are so happy to hear that you had a positive experience with our service. We strive to provide clear communication and a smooth, stress-free journey for our furry passengers. We are delighted to hear that your puppy arrived as promised and was well cared for.
Wendy M.
Love my new fur baby! Thank you PuppySpot for making it happen. I have already shared what a great experience I have had with all my friends and colleagues. The process was seamless, the communication and updates were timely and helpful, and the updated pictures and videos helped bring joy while preparing for delivery.
Response from PuppySpotAug 19, 2024
We are thrilled to hear about your positive experience! We are dedicated to making the process of finding your perfect pup as smooth and enjoyable as possible. We are so happy to hear that you are enjoying your new fur baby and that you are sharing your positive experience with others. Thank you for your kind words!
customer
always knew how things were progressing. Information kept coming.
Response from PuppySpotAug 19, 2024
We're glad to hear you were kept informed throughout the process. We strive to provide our customers with clear and timely updates.
George
You were always timely with information. Letting me know at every stage where Toto was at. It was comforting and took some of the anxiety off of me while waiting for his arrival. You updated me when ever possible of where everything was. Thank you for all your help and kqindness.
Response from PuppySpotAug 16, 2024
We are so glad to hear that you found our communication helpful and comforting during the process. We strive to keep our customers informed and updated at every step, and we're happy to know that our efforts made a difference for you.
Kerry T.
Very happy with puppy spot. This is our 2nd time using this company. They are friendly and communicate with ease. I would recommend them anytime. The drivers for drop off were also very warm and fun.
Response from PuppySpotAug 16, 2024
Thank you for your kind words and for sharing your positive experience. We are delighted to hear that you had a great experience with us and that you would recommend us to others. We appreciate your feedback and are committed to providing excellent service to all our customers.
Nicole D.
Bait and switch scheme? I purchased and paid in full for a puppy and 2 days later PuppySpot called to tell me they sold my puppy already to someone else. Their attitude was 'so-sad-too-bad' and to make matters worse they did not even own the mistake and instead blamed it on the breeder. True or not true I was dealing with and paid my money to PuppySpot NOT the breeder. Then as if that all wasn't bad enough...they told me to hurry up and pick another puppy within 2 days or they would cancel the order and a refund would be generated that could take up to 10 business days. Yet on the day that I contacted PuppySpot to inquire about purchasing the puppy they demanded full-payment on the spot (now I know why it's called PuppySPOT) before they could reserve the puppy for me - which I paid-in-full on the spot. PuppySpot knows how to take the money and make the reservation but does not know how to honor the reservation. Not one person from PuppySpot bothered to show me one ounce of compassion for the trauma this caused and kept blaming it on the breeder. I wasn't doing business with the breeder, I was doing business with PuppySpot. Neither did anyone from PuppySpot offer to provide me a discount on the new puppy I selected. Any decent reputable company would strive to correct their mistakes and offer a gesture to the customer that represents their dedication to providing a high standard of customer service and satisfaction especially in their type of service connecting individuals and with a pet. I love my puppy and THAT I WILL GIVE CREDIT to the breeder and not PuppySpot. The lesson learned, the next time I will work directly with a breeder.
Response from PuppySpotAug 16, 2024
We understand that you placed your trust in PuppySpot, and it’s disappointing that we did not honor that trust. We should have shown more empathy and helped to correct the situation quickly. Your feedback is important to us, and we will review this situation to prevent it from happening again. A member of our team will reach out to you directly to discuss how we can make this right. Thank you for sharing your experience with us, and we hope to restore your faith in our service.
Betty C.
Dog has a bladder infection.
Response from PuppySpotAug 16, 2024
We’re sorry to hear that your dog has a bladder infection. Please reach out to our Puppy Care Specialists so we can assist you and discuss any support options available. Your dog's health and well-being are our priority.
Aaron D.
Everything went well until we got our dog. He was severely drugged I'm guessing by the transporter. Dod was matted in his own feces then sprayed with deodorizer when handed over it was a very bad experience picking him up. I will never again have a dog transported it was inhumane and I take full responsibility for my decision. Dog has an injured eye and excessive bugs. Very disappointing paying a premium to get an animal treated properly and then have him abused. Dog is still barely awake. I have had many dogs of this breed in my life and this animal is not in acceptable health. We are taking him to th vet as soon as they open this am. We have had him less than 24 hrs and he has an eye swolen shut. I expect it is all about the transporter but will never know.
Response from PuppySpotAug 16, 2024
We are deeply sorry to hear about your experience and the condition in which your puppy arrived. This is completely unacceptable and not the standard of care we expect from our vetted transport partners. The symptoms you mentioned are concerning and your dog’s well-being is our top priority. Puppies are never medicated while being transported as a safety precaution. We are committed to addressing this issue immediately. Our Puppy Care Specialist team will be reaching out to you as soon as possible so we can assist with veterinary care and investigate what happened during transport. Thank you for bringing this to our attention.
