PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

Leslie C.
Aug 20, 2024
Found the Right Puppy
We had been looking for many weeks for a specific breed, age, and price. PuppySpot's online website provided a well-designed/organized website. Once we took an interest in a puppy an agent contacted us within minutes. The agent had access to all the information we requested and provided pictures of the puppy's parents (which was crucial in making our final decision.) Chuck and Skyler from Premier Pet Transport delivered our puppy in a clean and happy state. They provided all of the paperwork from the breeder and vet. The entire process of acquiring our puppy was smooth and all of our questions along the way were answered. It was a wonderfully smooth experience.
Response from PuppySpotAug 21, 2024
We are thrilled to hear about your positive experience with our service. It's wonderful to know that you found the perfect puppy and that the entire process was smooth and enjoyable. We appreciate you taking the time to share your feedback.
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Carole
Aug 19, 2024
Highly recommend PuppySpot
The purchase of our dog was seamless and straightforward. The dog himself was sweet and socialized. We were concerned about trauma from the three day transport but our dog came with no trauma whatsoever. The dog was clean, well fed, and already potty trained. PuppySpot was readily available to answer any questions. We would use puppy spot again.
Response from PuppySpotAug 21, 2024
We are so happy to hear that your experience with us was positive. We strive to provide a seamless and enjoyable experience for all of our customers. We are thrilled that you were happy with your new furry friend and that the transport process went smoothly. We appreciate your kind words about our team's responsiveness and commitment to providing excellent customer service.
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Linda S.
Aug 19, 2024
Excellent work for purchase and process…
Excellent work for purchase and process with follow up by Kelvin.. Thank you Kelvin for you extended assistance.
Response from PuppySpotAug 19, 2024
We're thrilled to hear about your positive experience! It's wonderful to know that you were so impressed with the purchase and process, and that Kelvin went above and beyond to assist you. We're grateful for your kind words and appreciation.
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Lisa H.
Aug 19, 2024
They were very good at keeping in touch…
They were very good at keeping in touch and keeping me updated. However I wish the details of the puppy I purchased were a little more up to date. For example I purchased puppy food based off of what was listed in the details but when I picked up the puppy that was not the food they were actually eating. I spent $60 on puppy food that I now hope my new puppy can tolerate.
Response from PuppySpotAug 19, 2024
We appreciate your feedback and understand your disappointment regarding the discrepancy in the puppy's food. We strive to ensure our information is accurate and up-to-date. We will review our processes to prevent similar situations in the future. We wish you many happy years with your new puppy.
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Keosha W.
Aug 19, 2024
Financing was easy..but that’s it
When i reached out they called me everyday up until i paid. Then it became hard to get someone on the phone. My dog was not linked to my account. And still is not. The breeder was not communicative and the dog looked a mess. She was way bigger than the photos and smell really bad. I would beg to differ on the whole puppy mill things they say they don’t do. My dog acts like she’s lived outside and has to rush to eat her food. The process was stressful. I did all the tips provided on the ride home but she threw up multiple times. I think if I’m paying for a meet up the breeder needs to come closer. The company has no organization and they charge way too much to meet up or deliver the puppy. They need to look closer at the breeders and condition of living the dogs are in.
Response from PuppySpotAug 19, 2024
We understand your frustration with the experience you had. It sounds like you encountered several challenges throughout the process, from communication issues to concerns about the puppy's condition. We appreciate you bringing these matters to our attention. We take all customer feedback seriously and will use your comments to improve our services. We strive to ensure that all our breeders meet our high standards and provide healthy, well-socialized puppies. We are committed to providing a positive experience for all our customers and will investigate your concerns further.
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Scott H.
Aug 19, 2024
These are real breeders. Not puppy mills. I met the breeder. These dogs are part of her family. The breeders and us buyers are fully vetted before any transaction takes place
This was my second adoption through them. My first one yielded a wonder lab that was part of my family for fourteen years. He was healthy and happy and a welll adjusted dog
Response from PuppySpotAug 19, 2024
We are so happy to hear that you had such a positive experience with us. It's wonderful to know that you were able to find a loving companion through our adoption program. We are proud to have played a role in bringing joy to your life and know that your furry friend brought you many happy years.
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Jennifer Kalia O.
Aug 19, 2024
Linda
Linda, our Chaperone, was so lovely to work with! She took very good care of our Lily during travel.
Response from PuppySpotAug 19, 2024
We are so happy to hear that you had a positive experience with Linda. We appreciate you taking the time to share your feedback.
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Victoria
Aug 18, 2024
Harper’s Delivery
Nathan and Gary were in constant communication, with me during the delivery process. In fact I got my baby Harper earlier than anticipated. They were very professional and courteous, the hand off was smooth. Thank you.
Response from PuppySpotAug 19, 2024
We are so happy to hear that you had a positive experience with us! We strive to provide our clients with the best possible service, and we are thrilled that you were kept informed throughout the process. We are also delighted to hear that you received your pet earlier than anticipated. Thank you for your kind words and for choosing us to transport your beloved pet.
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