PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Margo J.
We had alot of prep and notes to remind us of puppy needs..he arrived early and is adorable..vets tomorrow
Response from PuppySpotSep 13, 2024
We are so happy to hear that your puppy arrived early and is adorable! We understand that bringing a new puppy home is a big responsibility, and we are glad that you were prepared. We wish you and your new furry friend all the best at the vet tomorrow.
Thomas L.
This is the second puppy in a year we have purchased from PuppySpot. In both instances our questions were answered, the people from PuppySpot, were friendly, polite and knowledgeable. Keep up the good work.
Response from PuppySpotSep 13, 2024
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you had a wonderful experience with us and that you found our team to be friendly, polite, and knowledgeable. We are committed to providing the best possible service to our customers and appreciate your feedback.
Scott F.
Lisa was amazing. Patient, informative and not pushy with the sale or process. My puppy cane from an Amish farm in Ohio. I was not allowed to speak to the breeder until the night before I picked up my pup. Once I got home my puppy had runny stool for over a week. I took him to the vet and was told he had a yeast infection in his ears and Giardia. He will be fine, but $300 later. I was told that he was healthy and was up to date on shots. Only the rabis shot was administered by a vet. The other vaccinations were done at the farm. Now I will pay another $70 to have the vaccinations redone as I cannot trust that they were administered properly. For what I paid for my puppy I expected to not have to worry about these details in the first week.
Response from PuppySpotSep 13, 2024
We're thrilled to hear about your positive experience with Lisa. Her dedication to providing excellent customer service is truly appreciated. We're committed to fostering a welcoming and helpful environment for all our customers.
Nick
One sales representative was great, she spoke only about her personal experiences and was sweet, considerate, and not pushy, she was the one who made us decide we should go with PuppySpot. She emphasized the safety of the dogs, the expectations for breeders, and the importance of finding the right match. Very professional and honest. Another Rep I spoke with made me feel like I was buying a used car. I didn't really appreciate the pushiness and the tone but realize that this individual doesn't represent the whole PuppySpot experience. On one occasion before my puppy arrived, I called with an issue regarding some odd communications I was receiving from an unknown number about my puppy, I felt like I could have gotten more support/ some help on determining the origin of the contact. Instead I felt the person I was speaking with was abrupt and a bit rude (it was a sales individual as it was outside PuppyCare team hours). Eventually the communication confusion was resolved and it turned out a sales rep wanted to follow up with photos of my dog, but never told me who they were or why they were contacting me from an unknown number. Overall, we were happy with the PuppySpot experience but there were times I would have appreciated more prompt responses, kinder representatives, and an understanding that this is one of many options that my family had for getting a dog/puppy. I almost didn't use PuppySpot because of one of our sales Reps being so awkwardly forceful. But I'm ultimately happy that we did since we got a great puppy who is incredibly sweet and cute, the travel team who moved him seemed incredibly compassionate and professional.
Response from PuppySpotSep 13, 2024
Thank you for your honest feedback and for sharing your experience with us. We’re glad to hear that one of our sales representatives made a positive impact and helped you feel comfortable with your decision to go with PuppySpot. We’re also happy that your puppy arrived safely and is doing well! However, we’re sorry to hear about the less positive interactions you had. Pushiness and lack of clarity are not the standard we aim for, and we’ll make sure to address this internally. Your feedback about communication is important, and we’ll work on improving responsiveness and support. Ultimately, we’re thrilled that you’re happy with your new puppy, and we appreciate your patience and understanding throughout the process. If you ever need further assistance, please don’t hesitate to reach out.
Jian L.
Chuck is a very knowledgeable and responsible person who delivered my puppy (Rhea) to me exactly right on time. Before he handed over my Rhea to me, he checked my ID and gave me all paperwork for my veterinary visit and a small bag of doggy food. Rhea smelled nice and is clean! Thank you so much, Chuck!
Response from PuppySpotSep 13, 2024
We are thrilled to hear about your positive experience with Chuck. It sounds like he went above and beyond to ensure a smooth and enjoyable puppy pickup. We are so happy that Rhea is settling in well and that you are happy with her.
Chris S.
Nathan and Gary were smooth and professional. Thank you for delivering my puppy with such care!
Response from PuppySpotSep 13, 2024
We are thrilled to hear that you had such a positive experience with Nathan and Gary. We strive to provide our customers with the highest level of care and professionalism, and we're delighted to know that our team met your expectations.
Consumer
Our second time using puppy spot. First time with premier pet transport and we couldn’t be happier with our little beagle! The entire experience was great!
Response from PuppySpotSep 13, 2024
We are thrilled to hear about your positive experience with our premier pet transport service. It's wonderful to know that you were happy with the care and attention your beagle received during their journey. We strive to provide the best possible experience for our furry passengers, and your feedback means a lot to us. Thank you for choosing us and for sharing your positive review.
Marc K.
Nathan B. And Gary were fantastic. Great communication throughout and timely.
Response from PuppySpotSep 13, 2024
We're so glad to hear that you had a positive experience with Nathan and Gary. We strive to provide excellent customer service, and we're happy to know that they were able to meet your needs.
