PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jeff D.
Good customer service and follow up. The only negative is a tremendous amount of emails selling things...
Response from PuppySpotSep 16, 2024
We appreciate your feedback and are glad to hear you had a positive experience with our customer service. We understand your concern about the frequency of our marketing emails. We value your time and will take your feedback into consideration as we continue to improve our communication.
Sandra J.
Professional experience from my order follow up to Delivery was exceptional
Response from PuppySpotSep 16, 2024
We are so happy to hear about your positive experience. We strive to provide exceptional service to all our customers, and we're thrilled that you felt that way. Thank you for taking the time to share your feedback.
Donna C.
What a great experience. I did my due diligence on Puppy Spot and it did not disappoint. The open communication and the ability to ask questions through out you experience masked this journey a pleasant one.
Response from PuppySpotSep 16, 2024
We are so happy to hear that you had a positive experience. We strive to make the adoption process as smooth and enjoyable as possible. We appreciate your kind words and are glad that you found our communication to be helpful.
Rick F.
Chuck was very thorough and obviously cared about the puppies he was delivering. It was 10pm but he still took his time and did his best to answer everybody’s questions.
Response from PuppySpotSep 16, 2024
We appreciate your kind words about Chuck. We're thrilled to hear that he provided such a positive experience for you. It's wonderful to know that he went above and beyond to ensure you felt comfortable and informed. We'll be sure to share your feedback with him.
Angela
I had a great experience from beginning until I received my furry friend. Customer help me to make the right choice that was good for me. I was kept updated on when my pup would arrive and the location and time that I had to pick him up. Transporters kept me updated as well letting me know how my pup was doing during travel time. No complaints would definitely recommend puppy spot
Response from PuppySpotSep 16, 2024
We are delighted to hear about your positive experience with us! It sounds like you had a wonderful journey bringing your new furry friend home. We are happy to hear that you found our customer service helpful in making the right choice for you and that you were kept informed throughout the process. We appreciate your feedback and are thrilled that you are enjoying your new puppy.
Lisa H.
They were on time. They kept communicating the day of delivery to let me know the ETA. They were very friendly.
Response from PuppySpotSep 16, 2024
Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate your feedback and are glad that you were pleased with the communication and friendliness of our team.
Jo Ann V.
Very easy to meet at the specific location. Employee’s were very informative and helpful with details concerning our pets.
Response from PuppySpotSep 16, 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with exceptional service and are glad that our employees were able to assist you with your needs.
Robert F.
Our puppy arrived in great shape. Further, the messaging about her arrival was accurate and timely. The drivers were caring and friendly. Excellent service! One small complaint: my name is Bob Fisher, not Bob Page.
Response from PuppySpotSep 16, 2024
We are thrilled to hear your puppy arrived safely and in good spirits! We appreciate your kind words about our drivers and our communication. We strive to provide the best possible experience for our furry passengers and their families. We apologize for the error in your name. We will take steps to ensure this doesn't happen again. Thank you for bringing this to our attention.
