PuppySpotReviews of puppyspot.com

4.37,460 reviews
Pet Services

PuppySpot

About PuppySpot

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.

PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: puppyspot.com
Website: puppyspot.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About PuppySpot

PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: puppyspot.com
Website: puppyspot.com
Category: Pet Services
Listed on Five Star Index: 2026

Sep 9, 2024

This was our 2nd puppy from Puppyspot

This was our 2nd puppy from Puppyspot. The first time I believe it was more ignorance is bliss mixed with whoever the breeder was for our first puppy was excellent. After learning how the puppies are transported when they come to you by van in a parking lot (not ideal conditions ) though more expensive we decided to have a puppy chapperone. We received the chapperone flight information and realized our puppy would be first flying west to Indiana to come east to NY. We cancelled that and went to go pick her up ourselves. The communication during the time they take your money until the time we got our puppy was not good this time around. I asked for new pictures at week 2 and 3 days since last time that breeder updated them weekly and was told ok but then when I called to cancel the puppy chaperone and asked again about the updated pictures I was told they only do them every 3 weeks.(last rep told me every 2 weeks) For the money you spend on the puppy weekly updated pictures is not a hard ask it's just good customer service. Our 2ns puppy we love dearly but she did come to us with a parasite that she needed medicine for. Next time we will go to a breeder that we can actually meet who can share details about the puppy instead of meeting some middle man and have no information about your puppy's daily life prior to coming to you. We had no idea things like was she use to the crate, was she sleeping through the night etc. They absolutely make it feel like a business transaction instead of adopting a little life. I hope this helps other puppy parents <3

Response from PuppySpotSep 13, 2024

We understand your concerns about the transportation process and communication during the adoption process. We strive to provide a positive experience for all our customers, and we appreciate you bringing these points to our attention. We value your feedback and will use it to improve our services. We understand that the transportation of puppies is a sensitive topic, and we are committed to ensuring the well-being of all our furry friends. We are constantly evaluating our processes and working to provide the best possible care for our puppies. We also recognize the importance of clear and consistent communication with our customers. We are committed to improving our communication channels and providing timely updates throughout the adoption process. We are sorry to hear about the parasite your puppy had. We want to assure you that we take the health of our puppies very seriously and work diligently to ensure they are healthy and well-cared for. We are committed to providing our customers with all the information they need to make informed decisions about their new furry family member.