PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

Linda K.
Sep 14, 2024
Puppy with Tapeworm. AI Response
Our vet identified that our new puppy had tapeworms. Bummer--but we understand and we are treating them. Most likely her puppy siblings also have tapeworms. When we reported this to Puppyspot--we got a generic response that felt AI generated. We are sincerely concerned about the other owners and their new puppies ..potentially having tapeworms but not getting treated promptly. But with the type response we received we have no way of knowing if it has being addressed. Pretty sad. You would think after paying over $3,000 to Puppyspot they would have customer service to let us know this has been addressed. Our puppy arrived clean and well cared for..no complaints there.
Response from PuppySpotSep 16, 2024
Thank you for sharing your experience, and we’re sorry to hear about the tapeworms your puppy is dealing with. While we’re glad you’re taking care of the issue, we completely understand your concern for other puppies from the same litter. It’s disappointing that the response you received felt impersonal, and we regret that we didn’t provide the reassurance you were looking for. We take health concerns very seriously, and we want to assure you that we will follow up internally to ensure this matter is addressed with the breeder and other new puppy owners. Your feedback is important, and we’ll work to improve how we communicate these types of issues in the future. Thank you for bringing this to our attention, and we’re happy to hear your puppy arrived well cared for. If you need further assistance, don’t hesitate to reach out again.
Report
Michelle C.
Sep 14, 2024
Worth the wait
Puppy spot kept me Informed throughout the entire process and spent a lot of time on the phone explaining what to expect. When the day finally came.....meeting the van with other excited parents was a wonderful experience! Having our new puppy handed to us was an incredible feeling!!!!!
Response from PuppySpotSep 16, 2024
We are so happy to hear that you had a wonderful experience with us. We strive to make the process of welcoming a new puppy into your home as smooth and enjoyable as possible. It's heartwarming to know that our team was able to provide you with the information and support you needed, and that you felt excited and prepared for the big day. We are thrilled that you had such a positive experience meeting your new puppy and that you are enjoying your new furry family member.
Report
M. B.
Sep 14, 2024
Amazing Oliver!
The experience with using puppy spot was phenomenal from beginning till the end when receiving my puppy. He came very healthy and ready to start his new life with me. Everyone in my apartment is over the moon with Oliver on how well-behaved and loving he is. I am so happy that I have my furever friend.
Response from PuppySpotSep 16, 2024
We are so happy to hear that you had a positive experience with us and that Oliver is thriving in his new home. It's wonderful to know that he is well-behaved and loved by everyone in your apartment. We are committed to providing our customers with healthy and happy puppies, and we are thrilled that you are enjoying your new furever friend.
Report
John D.
Sep 14, 2024
Every thing went well from start to…
Every thing went well from start to arrival.
Response from PuppySpotSep 16, 2024
We're so glad to hear that your experience was positive from start to finish. We appreciate you taking the time to share your feedback.
Report
Gloria O.
Sep 14, 2024
After I bought my golden doodle I had…
After I bought my golden doodle I had no communication from Puppy spot. Until he was ready to travel which was a month. Secondly I would have liked more communication from the breeder pics, video? Thank you
Response from PuppySpotSep 16, 2024
We understand your desire for more frequent communication during the process. We strive to provide updates at key milestones, and we'll consider your feedback as we refine our communication practices. We appreciate your understanding and hope you enjoy your new furry companion.
Report
Grace G.
Sep 14, 2024
My first interaction with Angel was…
My first interaction with Angel was great. She explained everything about puppy Cicero and the process. She was kind and knowledgeable. We purchased him that day. Great communication with puppy spot! They updated me often. Because my puppy was 3 lbs 4 ozs they were worried about hypoglycemia. They sent me info plus called me twice to explain what I should look for and how to treat it. The communication on the delivery was great and the drivers we met were Nathan and Gary from Premier Pet transport. They had all the paperwork and health records as promised plus Cicero’s food .Cicero looked very happy and well care for. I have only had Cicero, now named Max for 24 hours now but he seems healthy and happy. I was skeptical about purchasing a puppy online but the breeder took excellent care of this puppy and puppy spot took care of the whole process and everyone that I talked to in the process of waiting for my puppy was wonderful, and I talked to at least 5 different people. What a wonderful experience I have had with Puppy Spot ! Thank you all!
Response from PuppySpotSep 16, 2024
We are so happy to hear about your positive experience with Puppy Spot! It's wonderful to know that you felt well-informed and supported throughout the process, from your initial interaction with Angel to the delivery by Nathan and Gary. We take pride in our commitment to providing excellent customer service and ensuring the well-being of our puppies. We're thrilled that Cicero, now Max, is settling in well and that you're enjoying your time with him.
Report
Juli
Sep 14, 2024
The drivers
The drivers, Clinton and Richard were very professional. There was continual updates prior to arrival. They were on time and efficient with the "parent" verification process. Puppy was clean, happy amd and un stressed..This is our forst time using a pet transport. I was very anxious but I would very much recommend Premier!
Response from PuppySpotSep 16, 2024
Thank you for your kind words and for sharing your positive experience. We are delighted to hear that you were happy with the service provided by our drivers. We understand that transporting a pet can be stressful, and we appreciate your trust in us.
Report
Cecilia Banda H.
Sep 14, 2024
Great and smooth experience
Great and smooth experience. Very profesional service, we were always informed of the process until we got our puppy! Premier pet transport did a great job, thanks to Nathan B and Gary for making everything easy for us.
Response from PuppySpotSep 16, 2024
We are thrilled to hear about your positive experience! It's wonderful to know that you were kept informed throughout the process and that Nathan and Gary made everything easy for you. We strive to provide the best possible service for our clients, and we're so happy to hear that we were able to help you bring your new puppy home.
Report