PuppySpotAt PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Michael G.
Everything went as planned lots of information and delivered the cutest puppy ever
Response from PuppySpotNov 6, 2024
We are so happy to hear that you had a great experience and that you are enjoying your new puppy. Thank you for sharing your positive feedback.
Mai
First, PuppySpot did a great job in "CAPTURING" me as a new buyer. HOWEVER, once the purchase was done, the agent I dealt with, Reynoldo, who said "this is my direct cell #, call me directly and any time, I am your VIP concierge's person for this process. When I had a problem, Reynoldo was NOWHERE to be found. Second, when I got the text confirming my delivery date and time, I IMMEDIATELY texted back to say I could not make that time, 6:30AM. I got no response. I then called 866-229-2559 and spoke to a lady 1st to express the reason as to why I could not make 6:30AM, I can't see in the dark to drive. She kept repeating there was NOTHING she could do, and that our website clearly states we don't have control over this. I asked her to contact the delivery company as my representative for this process, that I paid $3,814.56, for a Shih Tzu puppy. She said there was NOTHING she could do. I hung up and called again and got a guy this time that sounded empathetic to the situation, but STILL DIDN'T DO ANYTHING. I spent 2 hrs. on that day dealing with changing the time to accommodate me not being able to drive in the dark with NO SUCCESS from PuppySpot. I got an email from the delivery company (Premier Pet Transport) confirming my date of 10/30/24 at 6:30AM. I called the company and Travis answered and within 5 minutes he was ABLE to change my date and time to 11/1/24 at 5:00PM and at a closer location for me as well. This is what I wanted PuppySpot to do for me as their client and THEY DID NOT. If you're going to take my money and be the "middle person" you NEED to do whatever it takes to complete the process successfully. Because of this LACK of responsiveness and responsibility, PuppySpot is potentially CAUSING a LOSS of business for its partners (breeders and delivery company). I've had direct communications with the breeder and the transport company, and THEY were the ones that helped make this process a success, NOT PuppySpot. I WILL NOT RECOMMEND PuppySpot, due to this problem. As a follow up to this initial complaint, someone did reach out to me, 11/1/2024, still not knowing that the delivery date and time had changed to accommodate my inability to see in the dark to drive, and tried to justify that their representatives did send in a request to change. Even if they did, it didn't work since ALL the follow up emails and texts from PuppySpot indicated the original wrong date and time (10/30/24 at 6:30AM). She in the end agreed that they should have done better in reaching out to the delivery company to help me, and that these reviews are valuable to show what they needed to be trained on. If it were not for Travis at Premier Pet Transport LLC answering my call and changing the delivery date and time to accommodate my inability to drive in the dark, PuppySpot would have been SEEN and KNOWN as a cheat through my report. They truly got saved by their partners, Premier Pet Transport and the Breeder, Mark. Until this is fixed on PuppySpot's end, I would not recommend them. The puppy is healthy and happy, and the transition was smooth due to the breeder's (Mark) involvement. The transport of our puppy was also smooth due to the continuous communication from the transport team, Chuck and Ryan of Premier Pet Transport. When they arrived at our meeting place, Ryan gave our puppy a bath and then Chuck took a picture of us all and then gave over our new baby. Again, thanks to the breeder (Mark) and Premier Pet Transport (Travis, Chuck, and Ryan) that made this process end up being a success, not PuppySpot.
Response from PuppySpotNov 6, 2024
Thank you for sharing your experience in such detail. We’re pleased that your puppy arrived happy and healthy and that Premier Pet Transport and the breeder were able to accommodate your needs to make the transition smooth. We apologize for the lack of responsiveness and support on our end when it came to changing your delivery time. Ensuring our customers feel supported throughout the process is a priority, and it’s clear we didn’t meet that expectation. While we did submit a request to adjust the delivery time, it’s clear that communication should have been stronger to avoid confusion and give you peace of mind. We’re grateful for your feedback, as it helps us identify areas where we need to improve. We will be addressing this with our team to enhance communication and coordination with our partners. Thank you again for sharing your thoughts, and we wish you many joyful moments with your new puppy.
Margot K.
I'll be honest I thought this could be a scam but it wasn't. I was impressed at how much they communicated with you through the whole experience. I got several phone calls and emails keeping me up to date on the progress of adopting our new pup.
Response from PuppySpotNov 6, 2024
We're so happy to hear that you had a positive experience with us. We understand that adopting a new pet can be a big decision, and we strive to make the process as smooth and transparent as possible. We're glad that our communication helped to ease your concerns and keep you informed throughout the adoption process.
Rachel
This is definitely a new way to get a puppy and that was fine. The only person we actually saw during this experience was the driver when we picked up the puppy. They were extremely rude. I parked close to the black van. He rudely says to me “come over here”. I told him I felt more comfortable staying in my car with my young son”. He says why. I said I don’t feel comfortable going up to a van with just me and my young son. This angered him very much. He ripped the id out of my sons hand. He did not give us the dog carrier. Very bad experience. Nothing like what it is to pick a dog up from a breeder or a decent person. This being the only person that represents your company face to face is not good.
Response from PuppySpotNov 6, 2024
Thank you for sharing your experience. We’re disappointed to hear about the driver’s behavior during your puppy pickup. This interaction should have been a positive experience, and we understand that it did not meet your expectations. Your feedback is valuable, and we will be addressing this with our transport partners to ensure all representatives provide a respectful and courteous experience moving forward. If there’s anything further we can assist with, please don’t hesitate to reach out.
Dex C.
When I first mentioned PuppySpot to my Vet our choice was met with concern about the company’s previous record. Our experience with PuppySpot has been extremely positive. The communication has been excellent, the transport and pick up of our puppy was perfect, and we have received all the information and medical records that we asked for. We have had Tula, now Sophie, for a week now and are extremely pleased with our happy, healthy puppy. She passed her first Vet appointment with flying colors and allayed any worries we had about possible “puppy mill” problems. Thank you for a great start to our new pack!
Response from PuppySpotNov 6, 2024
Thank you for sharing your positive experience with us! We are so happy to hear that you have been pleased with the communication, transport, and overall experience with PuppySpot. We are committed to providing our customers with healthy and happy puppies, and we are thrilled that Sophie is thriving in her new home. We appreciate your kind words and are delighted that you are enjoying your new furry family member.
Lawrence T.
Professional service even though dog was sick dog still came the same day!
Response from PuppySpotNov 6, 2024
We appreciate your kind words! We're glad to hear that you were happy with the service you received, even under difficult circumstances.
Consumer
PuppySpot along with Premier Pet Transport (Chuck & Ryan) If sometimes I buy another puppy I hope that Chuck and Ryan take care of my dog on Transportation delivery made finding, purchasing, and receiving our adorable German Shepherd the most amazing experience Thank you to puppy spot and premier pet transportation for delivering my beautiful baby German Shepard Jay to me safely
Response from PuppySpotNov 6, 2024
We are so happy to hear that you had a positive experience with PuppySpot and Premier Pet Transport. We appreciate your kind words and are thrilled that you are happy with your new German Shepherd.
Yui U.
We got a golden doodle puppy from puppyspot in September. Within 5-6 days of him arriving, he was diagnosed with Parvo which means according to our Emergency Vet he had it before he arrived to our home (most likely got it during transport). During his transport to our home, he had to go through Pet Premier Travel before hoping on the plane. PPT NEVER answered the phone when we called them to get specifics on his transportation (called and left a voicemail multiple times). This is partially on puppyspot for partnering with a terrible pet travel company. We did get a partial refund for the vet expense as puppyspot promises in their policy before purchasing a puppy, but it was a terrible experience and I would never get a puppy from them again.
Response from PuppySpotNov 6, 2024
We’re very sorry to hear about your experience and that your puppy was diagnosed with Parvo shortly after arriving. We understand how distressing this must have been, especially given the difficulties you encountered with communication from Premier Pet Transport. We rely on our travel partners to ensure safe and transparent experiences, and it’s disappointing to hear they were unresponsive during this critical time. While we’re glad we could provide partial assistance for the vet expenses, we regret that your experience did not meet the standard we aim to provide. Your feedback is invaluable, and we’ll be reviewing our partnership with Premier Pet Transport to ensure better support and responsiveness for future customers. Thank you for sharing your experience, and we wish you and your puppy all the best moving forward.
