Not D.
They need more reliable and better…
They need more reliable and better communication. You get no details of your dog unless it’s travel and they delay unexpectedly. Contacted airlines first because they are not well informed. Demand to speak to managers if you have an issue, otherwise you are getting the same answer everytime.
Response from PuppySpotApr 25, 2025
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. Clear and timely communication is something we take seriously, and we understand how frustrating delays and a lack of detailed updates can be. We’re continuously working to improve our processes and communication, and your input is valuable in helping us do that. If you’d like to discuss your experience further, we’d be happy to connect you with a member of our management team. We appreciate you bringing this to our attention.