M. P.
Nothing per se went wrong
Nothing per se went wrong. However I would never by a dog from PuppySpot again. After I had already paid them (my fault) I was asking questions about the breeder. They would not tell me the breeders name. Also, you can not pick your dog up from the breeder. Both red flags. They said I would get information about the breeder when I received the puppy. When I went to google the breeder after I got my puppy there was virtually no information on them. The whole thing was a bit scary. Stupidity on my part for not doing my due diligence first. However I took the dog to the Vet the day after I got home and she said she was perfect. With the exception that she was a little thin. Oh and the dog food they said they were feeding her, couldn't find it anywhere on line. When I called puppyspot to ask the breeder where to by it they never responded back. I called again, same thing, never responded back. Not a horrible experience because the puppy is great. But I wouldn't do it again.
Response from PuppySpotApr 25, 2025
We understand your concerns about the lack of transparency regarding the breeder's information. We strive to provide our customers with a positive experience and appreciate your feedback. It's important to us that you feel comfortable and confident throughout the adoption process. Thank you for sharing your experience with us. We’re truly sorry to hear that parts of the process left you feeling uneasy, and we appreciate you being honest about your concerns. We understand how important it is to feel fully informed when making such a meaningful decision, and we regret that our policies regarding breeder information and pickup options caused frustration. While these practices are in place to protect both our customers and breeders, we understand that they can sometimes raise questions, and we take that feedback seriously. We’re glad to hear that your puppy is doing well and was given a clean bill of health by your veterinarian. That said, we’re very sorry for the lack of follow-up regarding your inquiries about the puppy's food. That’s not the level of service we aim to provide, and we’ll be reviewing this internally to ensure better responsiveness moving forward. Thank you again for your feedback. While we’re disappointed to hear you wouldn’t choose us again, we’re happy that your puppy is thriving and hope she continues to bring joy to your life.