Desiree R.
My initial contact with the company was…
My initial contact with the company was excellent and I am over the moon with my little puppy Joy and the wonderful breeder in Shipshewana Indiana. I want to let the company know how invaluable William Bravo is! He took over when I had concerns in dealing with the puppy service team. I had great difficulties and want to warn your company, please, rethink outsourcing this team. I thought I was wrapped up in a scam!! But William took over and kept in direct contact with me. He was very professional, fixed all the problems, gave me reassurance, and I am so happy that I did indeed carry through with purchasing. now puppy Joy is a part of my heart!
Response from PuppySpotJul 13, 2025
Thank you so much for sharing your experience—and congratulations on welcoming Joy into your life! We're thrilled to hear how much love and happiness she’s brought you. We're especially grateful for your kind words about William Bravo. He is truly a valued member of our team, and we're so glad he was able to step in, provide support, and help ensure your experience ended on a positive note. We’ll be sure to pass along your praise to him. We also appreciate your honest feedback regarding our puppy service team. We take concerns like yours seriously and are constantly working to improve. Your experience helps us better understand where we can do better, and we’re grateful you took the time to share it. Thank you again for trusting us—and for giving Joy such a loving home!