PuppyplaceReviews of puppyplace.co

It took.almost 2 months because it shipped from CHINA!!! it also didn't come with a manual. So I have no idea how to install it. Help, anyone!!!

Terrible!!! I ordered my cover on April 24th and it’s now June 5th and it says it still hasnt shipped. I will definitely be returning this as i had to go buy one off amazon that came in 2 days. Recommend adding in big bold letters on website SHIPPING FROM CHINA TAKES 2 TO 3 MONTHS TO ARRIVE!!!!!

I ordered over a month ago. Still no car seat. I emailed puppylace and all I received was a Chinese tracking number, showing it never left china. I want my $110 back. Sent another email stating I want a refund. No response. DI NOT BUY FROM THIS COMPANY. I will make a BBB complaint.

My order was confirmed on 3/28. My order arrived today 5/28. They told me it would take awhile and thatcwas correct. Hopefully, they get their supply change etc issues worked out. The hard bottom car seat cover has been installed. It was pretty easy. Have no idea at this point how well it will wear but I like that it covers the back area well and that it is washable.

No communication in 4 weeks. Terrible service Do not buy from this company. They have taken my money and no product delivered. I would rate them zero stars out of 10

Similar to what others have been saying. After several weeks of them stating that they are a small family business and that there was a delay in my order, I finally got an email with a tracking number stating that my order was on its way but may take 8 - 12 days due to its weight. It's been 2 weeks, and my order shows that it has not even been picked up yet. I was trying to be a patient but after finding these reviews it is obviously a SCAM. Trying to get my money back now.

Also going through the same thing. Said it was going to be a 2 week delay and then no response at all. Disputing the charge.

Scam, do not order from them. Same as many have stated. Got the email after ordering from them that they are a small family business and orders are delayed 2 weeks. I asked for a refund since it would not arrive in time. I tried for a month to get them to respond to emails. No responses. I finally disputed the charge with my bank. When I emailed the company that I was disputing the charge since they refused to respond to emails, I got an email back with a "USPS" tracking number. It's not a USPS tracking number, but a tracking number for a Chinese shipper. I'm still following through with the disputed charge claim. I have several email to them showing I requested a refund. Do not order from this company.