Tara H.
Doing the right thing!
While the product did not work for me, I must commend PuppyPlace’s new management & customer service group for reaching out months later to rectify my concerns & lack of communication. In fact, I was refunded the entire amount without question.
Response from PuppyplaceSep 27, 2024
I want to sincerely apologize for the issue you've encountered with your order. We understand how frustrating this can be, and I want to assure you that we are here to help. We will be reaching out to you shortly to address your concerns and find a resolution. Thank you for your patience and understanding. --- Thank you, Tara, for giving us the opportunity to make things right. We hope to have the chance to serve you again as a valued customer in the near future!