PuppyplaceReviews of puppyplace.co

1.969 reviews
Pet Stores
8 The Green, Dover, Delaware

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Puppyplace

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About Puppyplace

At Puppy Place, we are passionate about enhancing the lives of both pets and their owners. We understand that your dog is not just a pet but an integral part of your family, and we believe that they deserve the best when it comes to comfort and safety during car rides.

Puppyplace (puppyplace.co) has 69 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: puppyplace.co
Website: puppyplace.co
Category: Pet Stores
Location: Dover, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Puppyplace reviews

69 approved reviews, newest moderated first

Kouka F.
Sep 15, 2024
Excellent products
Excellent products. Everything on time.
Response from PuppyplaceSep 16, 2024
🐶💕🐾
Mariano M.
Sep 15, 2024
Great experience
Great experience, everything was ok and in perfect time. The new owners are making an excellent job!
Response from PuppyplaceSep 16, 2024
🐶💕🐾
Beatriz
Sep 15, 2024
So confortable for my can
So confortable for my can
Response from PuppyplaceSep 16, 2024
🐶💕🐾
Daiana Garcia P.
Sep 12, 2024
Great cover
Great cover . Very easy to instal!
Response from PuppyplaceSep 13, 2024
🐶💕
Miguel W.
Sep 12, 2024
Everything went smoothly
Everything went smoothly! Thank you!!
Response from PuppyplaceSep 13, 2024
🐶💕
Sara R.
Sep 4, 2024
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM! I ordered this item in mid-December (and was billed) because my friend was getting a puppy for Christmas. Well she now has an 8-month old dog and this item never came. I sent several follow-up emails and only one got a response. Still no comfy cruiser.
Response from PuppyplaceSep 13, 2024
Dear Sara, we sincerely apologize for the experience you've had with your order. As of July 2024, we are the new owners of the store, and we are committed to solving any issues with past orders, improving our service and customer support. Our support team has already contacted you to resolve the issue and ensure you receive either the product or a refund as soon as possible. We truly apologize for the inconvenience and appreciate your patience. Please don't hesitate to reach out if you have any further questions. Have a good day. PuppyPlace
E R.
Jul 10, 2024
Worst company I have dealt with online!!!!
Worst company I have dealt with online! Claimed in the order process that they were backlogged 2 weeks because they went viral. That was only after I ordered an item. After 3 weeks I requested an update with no response. Requested again a week later with no response so I disputed the charge with my CC company. When they issued a credit I miraculously got an email from the company stating that the item had shipped. I am still not going to accept the item even if it does come but the tracking number still shows no updates…real surprise there. Totally a scamming company!
Response from PuppyplaceSep 13, 2024
Hello E Rish. We’re truly sorry for the trouble you’ve experienced with your order. Could you kindly confirm your order number so we can look into it? Since taking over the store in July 2024, we’ve been working hard to improve our service, and we really appreciate your patience and understanding during this transition. Thank you again for giving us the chance to make things right! PuppyPlace
Sarah
Jul 8, 2024
Purchased 5 wks ago & still nothing
Purchased 5 wks ago & still nothing. Tried reaching out multiple times and zero contact back. I feel like this is not even a real retail website, dealing with it through amx at this point.
Response from PuppyplaceSep 13, 2024
Hi Sarah, we’re truly sorry for the trouble you’ve experienced with your order. Could you kindly confirm your order number so we can look into it right away? Our support team is ready to reach out and resolve this for you as soon as possible. Since taking over the store in July 2024, we’ve been working hard to improve our service, and we really appreciate your patience and understanding during this transition. Thank you again for giving us the chance to make things right!

PuppyplaceReviews of puppyplace.co

About Puppyplace

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PuppyplaceReviews of puppyplace.co

Puppyplace reviews

Excellent products

Great experience

So confortable for my can

Great cover

Everything went smoothly

THIS COMPANY IS A SCAM

Worst company I have dealt with online!!!!

Purchased 5 wks ago & still nothing

About Puppyplace

About these reviews

More in Pet Stores, Delaware

Repounce

Mawoo Pets

Paw Origins

Cattasaurus

Puppyplace reviews

Excellent products

Great experience

So confortable for my can

Great cover

Everything went smoothly

THIS COMPANY IS A SCAM

Worst company I have dealt with online!!!!

Purchased 5 wks ago & still nothing