PuppyplaceAt Puppy Place, we are passionate about enhancing the lives of both pets and their owners. We understand that your dog is not just a pet but an integral part of your family, and we believe that they deserve the best when it comes to comfort and safety during car rides.
Puppyplace (puppyplace.co) has 69 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Michael C.
Absolutely terrible experience. Placed an order and it said 2 weeks to deliver. 2 months later still no item. They agreed to cancel the order but never refunded me. I have been chasing them for 3 months now and they are completely ignoring my emails. Terrible customer service and stealing from their customers by not paying back the refund. Do not buy!
Harber
There should be a rating for 0 Stars. I think this is a scam. They said I'd get my order in 2 weeks. It's now more than a month. There is no way to contact them except by email, and they don't respond to that.
K C.
Agree with all the other reviews! This company is horrible. I ordered the seat cover only to find out it was delayed in shipping several weeks. Since I was in the process of moving and would not receive the item in time I cancelled my order. I received an email from someone named Gen acknowledging my cancellation request. Several weeks later I noticed a charge to my account. When I sent and email, forwarding their acknowledgement of my initial cancellation request, I was told it was too late and they could not cancel my order. For anyone know where they are located so I can report them to the appropriate state attorney a general?
Virginia E.
There needs to be a zero star option. This company simply steals your money. My experience is the exact same as everyone else - I placed the order, they took my money, and I have NOTHING but anger and frustration to show for it. Purchased 1/26/24 several emails to follow up and I have heard nothing. UPDATE 3/20/2024 Within moments of leaving my review, I received an email stating my order had been shipped along with a tracking number and a "Thanks for patiently waiting" but no apology. As of today, nothing more than a shipping label has been created (ostensibly on 3/11/24) and the item STILL HAS NOT SHIPPED. "GEN" responded to an email (shocking, I know!) on 3/18/24 in which she/he? tried to convince me the order was truly on its way and that FedEx simply hadn't updated the progress. I have requested a refund. UPDATE 4/1/24 The order actually arrived!!! I haven't tried it yet but will update. Can't really change my rating because the customer service is appalling.
Camilla C.
Same as the others wrote - I never got my order - still waiting since two months - stay away
RG
SCAM! Tried ordering a car sest cover and it never arrived. No follow up from company after emailing. HOW CAN THIS WEBSITE STILL BE UP?
Mel
Same scenario as everyone else on here...total scam! It's been a month since I ordered and still nothing.
Rohan V.
2 and a half months after payment still no delivery. Tracking says it's in China.customer support emails saying they are sorry and not able to reach their shopping partner. Will ask for a refund aat this point but definitely has the makings of a scam.
