PuppyplaceReviews of puppyplace.co

Don’t let these reviews scare you too much! I purchased a seat cover from puppy place on November 14, and like others, received a weird confirmation email that said something about how my order may take weeks to process since it’s a “family owned business.” I then started googling like crazy to see if I fell for a scam and after reading these reviews thought all hope was lost. (Note, I did email the company right away asking to cancel my order, to which they replied a few days later saying it was too late to do that and my order already processed lol). I can confirm that I DID receive my package today, December 22. They never disclosed anywhere that these products come from China. The quality isn’t all that hot either, but it did arrive. If you ordered a package already, don’t panic. If you’re thinking of ordering a package from puppy place, I’d look on Amazon first. I ended up buying a seat cover from there after I thought I got scammed and it came within a few days and is much better quality than the seat cover I received from puppy place. Just a reminder to order anything online with a credit card just in case your order never arrives. Contact your credit card company and they will help you figure it out!

Terrible. Don't order. if its not a scam. it's the worst customer service ever. Ordered over a week ago and have never gotten any shipping or tracking info. Have placed several calls and email and never gotten a response. Looks like I'm out 100.00

Do not waste your time or money!! Truly terrible experience with this company. I placed an order Nov 20th and have yet to see the product a month later. I’m not completely certain if it’s a scam, but it’s either that, or a really terrible shipping service. My shop app actually showed some tracking info, and the product seemed to be moving through customs, but the last I’ve seen is “assigned to transport” on Dec 8. I’ve had no reply from 3 emails to the company. And they even sent out some mass email saying “rest assured, your order is on the way!”. I have ZERO confidence in this company. I also did a week trial period for the item and it already said my item was delivered and the trial ended… what a joke! When the charge does show up on my cc I’ll be disputing it ASAP. If this is a legitimate company, they have some serious work to do.

Not sure I will ever get what i ordered. Placed order on Nov. 25th. they advertise falsly and say it delivers in 7-10 days. Its December 18 and the supposed "tracking" still says "in transit." I emalied company wanting to cancel my order on Dec. 8th bc i didnt have any tracking info or email showing it had been shipped. They emailed me back 4 days later and said it was too late to cancel bc it had shipped already. The tracking number provided showed it conveniently shipped two days after i wanted to cancel. I should have done my homework and not assumed this was a company selling from the US. I will probably never see my order. Im out $100. lesson Learned

I would give NO stars, even NEGATIVE stars if possible! Everyone is correct this is a scam. I should have researched before I bought but thought their advertising as a US company in DE was legit. I ordered and they immediately took the money on Black Friday and it was to arrive within 7 days. Never received it. The original notice said it was being shipped and info to come on tracking. It’s a Chinese tracking center. Never has shipped. So I emailed company because phone doesn’t and said I wanted a refund and to cancel the order. A quick reply back said no refund (despite their policy) because it had been shipped. They said….Unfortunately the shipper cannot provide a tracking number because of the busy holiday. I emailed back and said that makes no sense that something is shipped and no tracking info. Again demanded a cancel and refund; AGAIN the company refused saying it’s somewhere shipped. Their link to previous email still shows sitting in China waiting to be shipped. I reported fraud to my credit card and my cc company refunded directly back to me and will investigate. SO, stay away from this group!!

DON’T ORDER ANYTHING FROM HERE! All the reviews are accurate. I emailed the company five different times trying to get a refund for a product that I never received. The tracking number provided is fake. The product is shipped from China. I have yet to hear back from the company. I literally just got scammed out of $100!!!!

Item arrived almost 3 weeks after order (too late to use for a cross country trip - car seat cover). Returned the item for an exchange. The exchange never came and was told I would receive a refund. Still waiting. DO NOT ORDER FROM THIS COMPANY.

I purchased a luxury travel bag for my dog and it’s absolutely gorgeous! It’s both functional and stylish, perfect for our trips. Shipping was incredibly quick, which I really appreciated. Prices are unbeatable for the quality you get. Will be back soon