Pup LabsReviews of puplabs.com

Response from Pup LabsJun 25, 2026

Thank you so much for taking the time to share your experience! We’re thrilled to hear that K9 Soothe worked for your dog. 💛🐾 We love your straightforward review—sometimes you really don't need a long story! Knowing that the product made a positive difference for your pup means the world to us. We're also delighted to hear that Gilbert was able to assist you and provide a great experience. We’ll be sure to share your kind words with him. Our team works hard to support pet parents, and feedback like yours truly makes our day. Thank you for giving Pup Labs a try and for being part of the Pup Labs family. Wishing you and your pup continued comfort and happiness! — Pup Labs Customer Care 🐾

Response from Pup LabsJun 24, 2026

Hello Traci, Thank you so much for taking the time to share this update. 💛🐾 While we're sorry to hear that the product wasn't the right fit for Maggie, we're glad we were able to connect with you and provide a refund. Every dog is unique, and sometimes it takes a little trial and error to determine what works best for their individual needs. We're happy to hear that you were able to gain a better understanding of Maggie's sensitivities, and we hope that knowledge helps keep her comfortable and happy moving forward. Thank you again for giving Pup Labs a try and for sharing your experience. We wish you and sweet Maggie all the very best! — Pup Labs Customer Care 🐾

Response from Pup LabsJun 24, 2026

Hello, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛 We understand your concerns regarding the entire situation. We sincerely apologize for any inconvenience this has caused. We would appreciate the opportunity to review your account and better understand what occurred. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your orders and work toward a resolution. We would like to reach out to you in an effort to connect with you directly and ensure your concerns are fully addressed. We truly appreciate your feedback, as it helps us improve our processes and better serve our customers and their pets. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 24, 2026

Hello Greg, We’re truly sorry for the frustration and difficulty you’ve experienced trying to reach us. This is certainly not the experience we want for our customers, and we sincerely apologize for any inconvenience caused. 💛 We understand how frustrating it can be to receive more product than you need. We appreciate you bringing this to our attention. We’ve reached out to you via phone and email in an effort to connect with you directly. We would be happy to review your account, we have cancelled your subscription and refunded 50% of your last order. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can promptly locate your order and ensure everything is fully addressed. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 22, 2026

Hello Ilene, We’re truly sorry for the frustration and disappointment you’ve experienced.💛 We understand how upsetting it must have been to request a cancellation, only to receive a shipping confirmation shortly afterward. We also apologize for the lack of follow-up regarding your request to speak with a supervisor. We understand how important timely communication is. We’ve reached out to you via phone and email in an effort to connect with you directly and review your concerns. We would appreciate the opportunity to make this right and restore your confidence in us. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and work toward a resolution. Thank you for your feedback. It helps us identify areas where we need to improve, and we appreciate the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 22, 2026

Hello Mick, Thank you so much for sharing Deacon's story with us. Reading your heartfelt message truly touched our entire team. 💛🐾 We are absolutely thrilled to hear that Freedom Drops have made such a remarkable difference for Deacon. Seeing a beloved companion regain mobility and enjoy life again is exactly why we do what we do. Hearing that Deacon went from struggling to stand and avoiding the steps to running the fence line again in such a short time is incredibly inspiring. We also want to extend our sincere condolences on the loss of Deacon's brother to cancer last year. We know our dogs are family, and losing them leaves a tremendous void. We're honored that Freedom Drops have been able to help give you and Deacon more quality time together and create even more precious memories. Please give Deacon some extra love from all of us. We wish him continued comfort, happiness, and many more wonderful days by your side. Thank you for trusting Pup Labs and for taking the time to share your experience with others. Thank you for being part of the Pup Labs family, and God bless you and Deacon. ❤️ — Pup Labs Customer Care 🐾

Response from Pup LabsJun 22, 2026

Hello Sue, We’re truly sorry to hear that ProDenta did not provide the results you were hoping for and that one of your dogs is now experiencing a discolored tooth. We understand how concerning and disappointing this must be, and this is certainly not the experience we want for you or your pup. 💛 We also sincerely apologize for the difficulty you experienced when trying to contact us and for any lack of follow-up. We understand your frustration and would appreciate the opportunity to review your experience further. Due to the inconvenience we have refunded 50% of the last order. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly. We have reached out to via phone and email regarding this situation. We truly appreciate your feedback, as it helps us improve and better support our customers and their pets. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 18, 2026

Hello Teren, Thank you so much for sharing this incredible feedback! 💛🐾 We’re thrilled to hear this. As experienced pet parents know, maintaining good oral health is such an important part of a dog’s overall well-being. What truly touches our hearts is hearing about your previous dog enjoying 19 wonderful years. Thank you for allowing Pup Labs and ProDenta to be part of that journey. Stories like yours mean the world to us and remind us why we do what we do. We’re honored to be part of your current pup’s dental care routine and appreciate the trust you’ve placed in us over the years. Thank you for being a valued member of the Pup Labs family! — Pup Labs Customer Care 🐾