JE
Should be No Stars!
Should be No Stars!! Ordered dental powder...from their website for 105$ to then see it on social media for 88$ same items Called the company to cancel order, was told I'd get a credit of 33$ making my order 73$ which was even less than 88$ price offered on fb. I did receive the correct items but in between ordering and receiving, my dog came down with pancreatitis and vet advised not to use. I've emailed 3 times, called 3 times and keep being told I already got my refund. No, I got a price adjustment due to Puplabs deceptive pricing. It clearly states on their site 100% return policy for 180days. I want to return the unopened packages for the 73$ I paid Well I've spoken with my credit card Co to have them file a complaint and they're also notifying BBB that this is indeed illegal what this company is doing. After this happened I've read A lot about pupLabs and not issuing refunds. So save yourself a headache.
Response from Pup LabsJul 1, 2026
Hello JE, We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers. 💛 We’re sorry to hear about your dog's recent diagnosis, and we hope your pup is recovering well. We also apologize for the confusion regarding the pricing adjustment and your refund request. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund request, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾