Alec A.
Wish I could select 0 stars
Wish I could select 0 stars! Ordered product under their guarantee that "Every order is protected by our industry leading 180-day guarantee. …that means you can try our products risk-free for 6 whole months. If you don’t see the results you hoped for, you can get a full refund - no questions asked. Even if your supplement canister is empty." Then, 60+ days later when it did not work I requested a Full Refund online. After a week without any contact I finally called and told that you must return the unopened packages and are only reimbursed for those! Asked to speak to a Supervisor. I called back 3 days later, same story from. I asked for a supervisor again. Told it would be 5 minutes. Six hours later they did call back and maintained the same position. When I asked to speak to their supervisor I was told that there was nobody above them that would be able call me back. Strange how there was no higher authority to complain to. I never would have purchased the product had it not been for their guarantee but it isn't worth anything if they don't honor it. Buyer beware. Don't trust anything they claim!
Response from Pup LabsJun 18, 2026
Hi Alec, We’re truly sorry to hear about your experience and understand your frustration. This is not the experience we want for our customers. 💛 We sincerely apologize for any confusion regarding our guarantee and the refund process. We understand how disappointing this can be. We’ve also reached out to you via phone and email in an effort to connect with you directly and review your concerns. Please contact our Customer Care team at 855-207-7351 so we can investigate this matter further and work toward a resolution. We appreciate your feedback, as it helps us identify opportunities to improve both our communication and customer experience. — Pup Labs Customer Care 🐾