Pup LabsReviews of puplabs.com

Response from Pup LabsJun 16, 2026

Hello Debbie, Thank you so much for sharing your experience with us. 💛🐾 We’re glad to hear that one of your dogs experienced relief and stopped biting at his feet—that’s wonderful news. At the same time, we’re sorry to hear that the product didn’t provide the same results for your other pup. Every dog is unique, and their needs can vary depending on the underlying cause of their allergy symptoms. We understand how frustrating it can be when one solution doesn’t work equally well for every pet. We’ve also reached out via phone and email to connect with you directly. If you’d like, our Customer Care team would be happy to discuss your other dog’s symptoms and help determine whether another product or recommendation may be a better fit. Please feel free to contact us at 855-207-7351. Thank you for giving Pup Labs a try and for trusting us to be part of your dogs’ wellness journey. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 16, 2026

Hello Barb, We’re truly sorry to hear about your experience. This is not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding the ordering process, promotional offers, and concerns about your shipment. We’ve also reached out via phone and email to ensure your concerns are fully addressed and to provide any additional assistance you may need. At the same time, we’re grateful that Derriana was able to assist you and provide support during a difficult interaction. We’ll be sure to share your kind words with her—our team strives to help every customer feel heard and supported. We truly appreciate your feedback, as it helps us improve both our communication and customer experience. If there is anything further we can do to assist, please contact our Customer Care team at 855-207-7351. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 12, 2026

Hello James, Thank you so much for sharing your feedback! 🐾💛 We’re thrilled to hear that the K9 Soothe Anti- Itch Spray is working great for your pup! Nothing makes us happier than knowing our products are helping pets feel more comfortable and giving pet parents peace of mind. 😊 If you're ready to place another order or have any questions about your account, our Customer Care team is always happy to help at 855-207-7351. Thank you for trusting Pup Labs with your pup’s care. We appreciate your support and look forward to continuing to serve you and your furry friend! 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 12, 2026

Hello Donna, Thank you for taking the time to share your experience and for recognizing Jose's outstanding customer service! 🐾💛 While we're sorry there was confusion regarding the subscription and unexpected charge, we're delighted to hear that Jose was able to assist you with kindness, professionalism, and a sense of humor. Providing clear information and helping customers find a resolution is exactly the type of service we strive to deliver. Your kind words about Jose being personable, helpful, and reassuring mean a great deal, and we’ll be sure to share your feedback with him. We know he'll appreciate hearing that he made such a positive impression during a frustrating situation. 😊 Thank you for your patience and for giving us the opportunity to assist you. We truly appreciate your feedback and your confidence in Jose. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 11, 2026

Hello Amy, Thank you so much for sharing Gertie’s wonderful progress with us! 🐾💛 We’re absolutely thrilled to hear that Gertie is walking normally again and even wants to play Frisbee! Seeing our furry friends regain their mobility, comfort, and playful spirit is exactly what we hope for, and it’s heartwarming to know the Freedom Joint Drops and Chews have made such a positive difference in her life. 😊 We’re also delighted to hear that Miles provided such excellent service. We’ll be sure to share your kind words with him—he’ll be thrilled to know he helped make your experience a great one and assisted you in finding the best option to continue supporting Gertie’s wellness journey. Thank you for trusting Pup Labs and for allowing us to be a part of Gertie’s success story. Please give her an extra Frisbee toss from all of us! 🐶🥏💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 10, 2026

Thank you so much for sharing your experience, Karen! 🐾💛 We’re absolutely delighted to hear that after just two nights of using ProDenta, your pup’s bad breath has already improved. That’s wonderful news, especially when dealing with persistent bad breath that can be so difficult to manage. It’s always exciting to see early results, and we’re thrilled that you’re already noticing a difference. We hope your furry friend continues to enjoy the benefits of ProDenta, and we’re just as excited for you to receive the Joint Elixir as well! 😊 Thank you for trusting Pup Labs with your pup’s health and for taking the time to share this encouraging update. Wishing you and your pup many happy, healthy days ahead! 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 10, 2026

Hello Maryann, We’re sorry to hear that you’re disappointed with both the product and the refund experience. 🐾💛 We understand how frustrating it is when a product does not provide the results you were hoping for. We also understand your concerns regarding the refund process and return shipping costs. Please accept our sincere apologies for the frustration this has caused. We never want our customers to feel misled or dissatisfied when seeking assistance. We’ve reached out via phone and email so we can review your account right away. We would like the opportunity to review your order, return, and refund details to ensure everything was handled correctly and to address any remaining concerns you may have. We would like to inform you that we have refunded the remaining amount of the order in question. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can further assist you. Thank you for sharing your feedback and giving us the opportunity to review your experience. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 10, 2026

Hello Gary, Thank you for taking the time to share your feedback! 🐾💛 We’re so pleased to hear that Gilbert took great care of your order and provided you with a positive experience. We take pride in delivering excellent customer service, and it's always wonderful to hear when one of our team members has made a difference. We’ll be sure to share your kind words with Gilbert—recognition like this means a lot to our team! 😊 Thank you for choosing Pup Labs and for trusting us with your pup’s care. — Pup Labs Customer Care 🐾