Pup LabsReviews of puplabs.com

Response from Pup LabsJul 10, 2026

Hello Mary, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the difficulty you’ve experienced trying to reach our Customer Care team and for the frustration surrounding your refund request. We understand your concerns and would appreciate the opportunity to review your account and work toward a resolution. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly. We truly value your feedback, as it helps us improve our customer experience and better serve our customers. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 9, 2026

Hi Robert, Thank you so much for your kind review! We’re delighted to hear that you’re very pleased with your experience. 💛🐾 Knowing that we’ve been able to make a positive difference means so much to our team. We’re grateful that you chose Pup Labs and appreciate you taking the time to share your feedback. Thank you for being a valued member of the Pup Labs family. We wish you and your pup continued health, happiness, and many wonderful moments together! — Pup Labs Customer Care 🐾

Response from Pup LabsJul 7, 2026

Hi Wayne, Thank you so much for taking the time to share your experience with Freedom Joint Drops! Your thoughtful review truly means a great deal to us. 💛🐾 We're thrilled to hear that your 10-year-old Toy Poodle is feeling more comfortable and active again. Knowing that your "Baby" is running and jumping onto the bed again after using Freedom Joint Drops for the past few months is exactly the kind of success story that inspires our team every day. We also appreciate you sharing your honest feedback regarding the cost of the product. We understand that caring for multiple pets is an investment, and we're grateful that you've chosen Pup Labs for your pups. We're very sorry to hear that one of your bottles was damaged during shipping. We’ve reached out via phone. We have sent out a replacement for the leaking bottle, so you receive the product you expected. Thank you as well for sharing your perspective on purchasing directly from the manufacturer. We truly appreciate your trust in Pup Labs and your willingness to share your experience with other pet parents. We wish you, your wife, and all three of your Toy Poodles continued health and happiness. Thank you for being a valued member of the Pup Labs family! — Pup Labs Customer Care 🐾

Response from Pup LabsJul 6, 2026

Hello Sherry, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience. We’ve reached out to you via phone and email in an effort to connect with you directly and better understand your concerns. Due to the inconvenience we have refunded 50% of your order. If you believe an order was processed or if you would like us to review your account, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly. We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 3, 2026

Hello Brenda, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order and your scheduled consultation. We understand how frustrating this can be. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, your appointment, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our ordering process, scheduling, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 3, 2026

Hello Karen, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience. We would like to review your account and verify whether an order was processed, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly. We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 2, 2026

Hello Bernadette, We’re truly sorry to hear about your aunt’s experience and understand how disappointing and frustrating this has been. This is certainly not the experience we want for our customers or their pets. 💛 We’re sorry to hear that ProDenta did not provide the results your aunt was hoping for. We also sincerely apologize for the difficulty she experienced trying to reach our Customer Care team. We would like to reach out to her via phone and\or email in an effort to connect with her directly, please have her contact our Customer Care team at 855-207-7351 and provide the name and email address associated with the account so we can locate the order, review her concerns, and work toward a resolution. We truly appreciate the feedback, as it helps us improve our products, processes, and customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 2, 2026

Hello Mira, We’re sorry to hear that most of our products weren’t the right fit for your pup, but we’re glad to know the ProDenta was one product they was enjoyed. 💛🐾 We understand that every dog has different preferences, and we appreciate you giving our products a try. We’re also glad we were able to issue your refund and provide a credit toward your dental powder purchase. We appreciate your honest feedback regarding the scent of the spray and the cost of the dental powder. Customer feedback like yours is invaluable and helps us continue to improve both our products and the overall customer experience. Thank you for giving Pup Labs a try. We truly appreciate your support and wish you and your pup all the very best. — Pup Labs Customer Care 🐾