Pup LabsReviews of puplabs.com

Response from Pup LabsJul 20, 2026

Hello Pat, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the shipping error and for the inconvenience you experienced while trying to return the incorrect product. We understand how upsetting it is to incur additional shipping costs and feel that your refund has not been properly addressed. Due to the inconvenience, we have issued a 50% refund for your most recent order. You can email the trcaking number to www.puplabsusa.com and receive the remaining amount of refund or get the correct order shippped to you. We’ve also reached out to you via phone and email in an effort to connect with you directly and resolve this matter. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, locate your return, and ensure all of your concerns are fully addressed. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 20, 2026

Hi Claire, Thank you so much for your kind words and for taking the time to share your experience! 💛🐾 We're thrilled to hear that Robin provided you with such helpful, knowledgeable, and compassionate service. We'll be sure to share your wonderful feedback with her—it will mean so much to know she made a positive impact. It also means the world to us that you appreciate our approach to supporting your pets by addressing the root cause whenever possible. Knowing that you trust so many of our products for your five pups is incredibly rewarding, and we're honored to be part of their wellness journey. Thank you for your loyalty and continued support. We truly appreciate you being a valued member of the Pup Labs family, and we wish you and your five furry family members many happy, healthy years ahead! — Pup Labs Customer Care 🐾

Response from Pup LabsJul 16, 2026

Hello Ron, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion surrounding your order cancellation. Due to the inconvenience surrounding your order, we have already issued a full refund as a courtesy. We’ve also reached out to you via phone and email in an effort to address your concerns and ensure everything has been resolved. If you have any additional questions, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order with you. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 15, 2026

Hello, We’re truly sorry to hear that you have not yet received your order and understand how upsetting this must be, especially when your dog is waiting for the product. This is certainly not the experience we want for our customers or their pets. 💛🐾 We sincerely apologize for the delay and for the difficulty you’ve experienced trying to reach our Customer Care team. We understand how frustrating this has been. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review the shipment status, and work toward a prompt resolution. Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 15, 2026

Hello David, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion you experienced during the ordering process, the duplicate order, and the difficulty you encountered trying to reach our Customer Care team. We also understand how disappointing it is when a product does not provide the results you were hoping for. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review your refund request, and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 15, 2026

Hello Lisa, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize for the difficulty you encountered while trying to cancel your subscription. 💛 We understand how frustrating it must have been to make multiple attempts to cancel your subscription and then feel that your concerns were not resolved as expected. We’ve reached out to you via phone and email in an effort to address your concerns and work toward a resolution. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund options, and ensure all of your concerns are fully addressed. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 15, 2026

Hi Jolynn, Thank you so much for taking the time to share your experience! 💛🐾 We’re delighted to hear that Jose was able to quickly resolve the issue with your order and provide you with professional and efficient service. We’ll be sure to pass along your kind words to him—recognition like this means a great deal to our team. We’re excited for you to receive your order and hope you and your pup have a wonderful experience with our product. Thank you for choosing Pup Labs and for being part of the Pup Labs family! — Pup Labs Customer Care 🐾

Response from Pup LabsJul 10, 2026

Hello Carmen, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order, the unexpected shipment, and your difficulty reaching our Customer Care team. We understand how concerning it is to receive an order you did not expect, especially when the product was not the right fit for your dog. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order and work toward a resolution. We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾