Pup LabsReviews of puplabs.com

Response from Pup LabsJul 22, 2026

Hello Timothy, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize that your product arrived damaged and for the frustration you experienced. We understand how upsetting this was for you. We’ve reached out to you via phone and email in an effort to connect with you directly and address your concerns. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your return, verify the refund status, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to look into this matter. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 22, 2026

Hello Helga, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion surrounding your order cancellation and the frustration you experienced while trying to contact our Customer Care team. We understand your concerns and regret that your experience did not reflect the level of service we strive to provide. We’ve reached out to you via phone and email in an effort to address your concerns directly. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your return and ensure your refund is processed as quickly as possible. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 21, 2026

Hello Nancy, We’re truly sorry to hear that the product did not provide the results you were hoping for. We understand how disappointing it can be when you're trying to help your dog's health and don't see the improvement you expected. This is certainly not the experience we want for you or your pup. 💛🐾 While we're glad to hear that it helped improve your dog's digestive health, we understand your disappointment that it did not help with the lumps as you had hoped. Every dog is unique, and results can vary depending on their individual needs and condition. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your experience and discuss whether another product or recommendation may better support your dog's needs. Thank you for taking the time to share your honest feedback. It helps us continue to improve our products and better support our customers and their pets. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 21, 2026

Hello Vicki, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We’re sorry to hear that your Yorkies would not eat the products despite your efforts. We understand how discouraging that can be when you were hoping they would benefit from them. We also apologize for the confusion regarding the refund and return process. We’ve reached out to you via phone and email in an effort to address your concerns directly.Please contact our Customer Care team at 855-207-7351 with the name and email address associated with your account, so we can locate your order, review your return, and ensure all of your questions are fully addressed. We truly appreciate your honest feedback, as it helps us improve our products, policies, and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 21, 2026

Hello JMG, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We’re sorry to hear that the product was not a good fit for your dog and that she would not eat or drink with it. We also sincerely apologize for the difficulty you experienced trying to reach our Customer Care team and for the frustration surrounding your refund request. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund request, and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 20, 2026

Hello Lori, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the frustration you experienced regarding your subscription and the difficulty you encountered trying to reach our Customer Care team. We understand how concerning this must have been, and we regret that your experience did not meet your expectations. We’ve reached out to you via phone and email in an effort to connect with you directly and address your concernsand to confirm with you that your subscription has been canceled. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, ensure your concerns are fully addressed, and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 20, 2026

Hello Kathy, We’re truly sorry to hear that K9 Belly Bliss did not provide the relief you were hoping for after using it so consistently. We understand how disappointing this must be. This is certainly not the experience we want for you or your pup. 💛 Every dog is unique, and while many pets experience positive results, we understand that our products may not be the right fit for every dog. Due to the inconvenience, we have issued a 50% refund for your most recent order. At this time, we have only been able to locate two orders associated with the information we have on file. We’ve also reached out to you via phone and email in an effort to connect with you directly. If you believe there are additional orders, please contact our Customer Care team at 855-207-7351 and provide the name, email address, or any additional information associated with your account so we can further investigate and ensure all of your concerns are addressed. Thank you for taking the time to share your honest feedback. It helps us continue to improve our products and better support our customers and their pets. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 20, 2026

Hello Patricia, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order and any concern caused by the upcoming renewal notification. To address your concerns, we have canceled your subscription to ensure no further shipments or charges are processed. We’ve also reached out to you via phone and email in an effort to connect with you directly and ensure your concerns have been fully addressed. If you have any additional questions or need further assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order with you. We truly appreciate your feedback, as it helps us improve our products, processes, and overall customer experience. — Pup Labs Customer Care 🐾