Pup LabsReviews of puplabs.com

Response from Pup LabsJul 30, 2026

Hi Gary, Thank you so much for sharing Rocket's journey with us. ❤️ Reading stories like yours means the world to our team. We're incredibly grateful that Rocket is feeling more comfortable and that you've already noticed such a positive change. We know how heartbreaking it is to watch a beloved dog struggle with constant itching, and we can only imagine how much you've been through searching for something that would help. Thank you for trusting us and for taking the time to share your experience. Your kind words will give hope to other pet parents who may be facing the same challenges. Please give Rocket some extra love from all of us. We're wishing him continued comfort, happiness, and many healthy years ahead! Warmly, The PupLabs Team

Response from Pup LabsJul 29, 2026

Hi Beth, Thank you for choosing Pup Labs and for taking the time to leave a review! 💛🐾 We’re excited for you to begin using the powder and hope you and your pup have a wonderful experience with it. Every dog is unique, but we hope you start seeing positive results as you continue using the product as directed. If you have any questions along the way or need assistance, our Customer Care team is always happy to help. We truly appreciate you giving Pup Labs a try and look forward to hearing how your pup does! — Pup Labs Customer Care 🐾

Response from Pup LabsJul 28, 2026

Hello, We’re truly sorry to hear about your experience and understand how frustrating that must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the frustration you experienced during the ordering process. We understand how discouraging it can be to spend so much time trying to place an order and still not be able to reach the final checkout page. We would like the opportunity to look into this for you. If you're still interested in trying our products, please contact our Customer Care team at 855-207-7351 and provide the name, email address, and phone number you used when attempting to place your order. We'd also appreciate it if you could confirm whether an order was ever successfully placed or if the checkout process was never completed. Once we have your information, we'll be happy to review your account and help ensure everything is resolved. Thank you for taking the time to share your feedback. It helps us continue improving our ordering experience for all pet parents. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 27, 2026

Hi Janice, Thank you so much for taking the time to share your experience with us! It truly made us smile to read your review. 💛🐾 We're so happy to hear that you stuck with ProDenta and are now seeing such great results. There's nothing better than hearing that other people have noticed how white your dog's teeth are—that's an amazing compliment! It's also wonderful to know you've seen reduced tartar in several of your dogs after using the product consistently. Thank you for sharing your experience with the recommended starting dosage as well. Real stories like yours can be incredibly helpful and encouraging for other pet parents who are just beginning their own journey. We know your dogs are cherished members of your family, and we're honored to be a small part of helping keep those tails wagging and those smiles bright. Thank you for trusting Pup Labs to care for your furry family—we truly appreciate your support and look forward to being with you for many years to come. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 26, 2026

Hello Eleanor, I’m truly sorry to hear about the frustration and inconvenience you’ve experienced with Pup Labs. Your concerns about subscription management, lack of responsiveness, and the challenges in discontinuing or returning products are completely valid, and I appreciate you taking the time to share them. No one should have to navigate unnecessary hurdles or wait weeks for a response when dealing with a company—especially when it involves something as important as a pet’s well-being. We strive to provide a positive experience for both pets and their owners, and it’s clear this hasn’t been your reality. We’re actively reviewing our processes to ensure they’re customer-friendly and transparent, particularly when it comes to subscriptions, cancellations, and returns. Your feedback will be shared with our team to help us improve. If you’d like to discuss this further or seek a resolution, please don’t hesitate to reach out to our Customer Experience team directly at 855 277 7351. We’re here to listen, assist, and make this right for you. Thank you for bringing this to our attention. We hope to regain your trust and serve you better in the future. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 25, 2026

Hello Trudy, We're truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 🧡 We sincerely apologize for the issues you experienced with your order and the difficulty reaching our team. We understand how concerning it is to receive products you weren't expecting and to worry about future charges, and we appreciate you taking the time to share your feedback. We've reached out to you by phone and email in an effort to connect with you directly and address your concerns. If you have any questions or need assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your account, resolve your order concerns, and ensure any issues are fully addressed. Your feedback is incredibly valuable to us and will be shared with our team as we continue working to improve the customer experience. Thank you for taking the time to let us know how we can do better. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 24, 2026

Hello Jan, We’re truly sorry to hear about your experience and understand how frustrating this was. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the frustration caused by the ordering process and the number of follow-up offers presented. We understand that your time is valuable, and we appreciate your honest feedback regarding your experience. We’ve reached out to you via phone and email in an effort to connect with you directly and address your concerns. If you have any questions or need assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your experience and ensure any concerns are fully addressed. Your feedback is incredibly valuable to us and will be shared with our team as we continue working to improve the customer experience. Thank you for taking the time to let us know how we can do better. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 22, 2026

Hello Elizabeth, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion during the ordering process and understand your concern. We would appreciate the opportunity to review your account and help resolve this matter. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your return and refund options, and ensure all of your concerns are fully addressed. We truly appreciate your honest feedback, as it helps us improve our ordering process and overall customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾