Pup LabsReviews of puplabs.com

Response from Pup LabsAug 6, 2026

Hello Martha, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛🐾 We’ve reached out to you via phone and email in an effort to discuss your concerns directly. Your subscription has been canceled, and we've also issued a 50% refund on your most recent order. We understand your feedback regarding the cancellation process, and we truly appreciate you taking the time to share it. Comments like yours help us identify opportunities to improve the experience we provide to our customers. If you have any additional questions or there's anything else we can assist you with, please don't hesitate to contact our Customer Care team at 855-207-7351 with the name and email address associated with your account. Thank you for giving us the opportunity to address your concerns, and we wish you and your pup all the best. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 5, 2026

Hello Jose, We’re truly sorry to hear about your experience and understand why you were disappointed. We know how frustrating it is when the product you receive doesn't match what you were expecting, and we're sorry for the confusion surrounding both the bottle size and the subscription. 💛🐾 We sincerely apologize that the ordering experience did not meet your expectations. We understand your concerns regarding the Facebook ordering process, the automatic subscription, and the cost of returning the product. Your feedback is important, and we will share it with our team as we continue working to improve the customer experience. We’ve reached out to you via phone and email in an effort to discuss your concerns directly and addressed any remaining concerns you may have. If you have more questions, please feel free to reach back out to our Customer Care Team at 855-207-7351 Thank you for taking the time to share your experience. Honest feedback like yours helps us identify areas where we can do better, and we appreciate the opportunity to assist you. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 5, 2026

Hello Sara, We’re truly sorry to hear about your experience and understand how frustrating this has been. We can certainly appreciate how upsetting it is to be waiting on a package that appears to have been lost, while also trying to resolve your subscription and refund concerns. This is not the experience we want for our customers. We sincerely apologize for the confusion regarding the shipment status and for the frustration you experienced while trying to resolve this matter. We understand your concerns, and we're sorry that the process left you feeling unheard. We want to reach out to you via phone and email in an effort to connect with you directly. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review the shipping issue, verify the status of your order, ensure your subscription has been canceled, and discuss your refund options. Thank you for taking the time to share your experience with us. Your feedback is important, and it helps us identify opportunities to improve both our customer service and shipping processes. We appreciate the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 4, 2026

Hi Jackie, Thank you for taking the time to update your review. We truly appreciate you giving us the opportunity to make things right. 💛🐾 We're so glad we were able to connect with you and reach a solution that left you satisfied. Providing excellent customer care is important to us, and we're happy we could resolve your concerns and process your refund. Thank you again for your patience and for updating your experience. Your willingness to share the outcome means a great deal to our team, and we truly appreciate your trust. We wish you and your pup all the very best! — Pup Labs Customer Care 🐾

Response from Pup LabsAug 4, 2026

Hello Bruce, Thank you so much for sharing your sweet pup's story with us. It truly touched our hearts. 💛🐾 We're so happy to hear that the Freedom Joint Drops have helped your 14½-year-old companion become more comfortable and mobile. We know how difficult it is to watch our beloved pets slow down with age, so hearing that she's walking better and finding it easier to get around means so much to our entire team. Thank you for trusting Pup Labs to be part of her journey and for recommending the product to other pet parents. Stories like yours remind us why we're so passionate about helping dogs enjoy more happy, active moments with the families who love them. Please give your sweet girl some extra love and gentle pets from all of us. We wish you both many more precious memories together. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 3, 2026

Hello Jimmie, Thank you for taking the time to share your feedback. We truly appreciate your honesty. 💛🐾 We're sorry to hear that the infomercial did not provide the experience you were expecting. We understand how frustrating it can be when you're eager to learn about a product and feel the presentation is longer than it needs to be. If you'd prefer to skip the infomercial altogether, our Customer Care team would be happy to assist you with placing your order directly. Simply give us a call at 855-207-7351, and one of our representatives can help you place your order without having to go through the online presentation. Your feedback is valuable to us, and we'll be sure to share your comments with our team as we continue looking for ways to improve the customer experience. Thank you again for taking the time to let us know how we can do better. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 3, 2026

Hi Marilyn, Thank you so much for sharing your experience! It means a lot to us to hear how your pup is doing. 💛🐾 We're so happy to hear that ProDenta has helped improve your dog's dental health and that she actually enjoys it—that's a win-win! It's wonderful to know you've been using it consistently for the past 4–5 months and are seeing positive results. We also appreciate you letting us know your ordering experience through Amazon has been smooth. Thank you for trusting Pup Labs to be part of your dog's daily routine. We hope she continues to enjoy ProDenta and keeps showing off that healthy, happy smile! — Pup Labs Customer Care 🐾

Response from Pup LabsJul 30, 2026

Hi G, Thank you so much for your thoughtful and heartfelt review! It truly means a great deal to us. 💛🐾 We're so happy to hear that Regina was able to turn your experience around and provide the care, kindness, and respect you deserved. We'll be sure to share your wonderful comments with her—she'll be thrilled to know her compassion and professionalism made such a positive impact. We also sincerely appreciate your recommendation of Worst to First and your thoughtful perspective on the importance of treating customers with dignity and respect. Those are values we strive to uphold every day, and we're grateful you recognized Regina's efforts. Thank you for giving us the opportunity to make things right. We truly appreciate your support, your kind words, and your blessings. We wish you all the very best! — Pup Labs Customer Care 🐾