Pup LabsReviews of puplabs.com

Response from Pup LabsAug 10, 2026

Hi Vickie, We’re sorry for the frustration you experienced with the charges on your account and the time it took to get everything resolved. We also understand how receiving repeated calls, texts, and emails while you were already trying to address the situation could have made the experience even more frustrating. This is not the type of experience we want our customers to have, and we appreciate you bringing it to our attention. Your feedback is important and helps us identify where we need to improve both our communication and the way concerns like yours are handled. We want to help and make sure your concerns are fully addressed. Please call our Customer Care team at (855) 207-7351 so we can personally assist you. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Christine, We’re truly sorry to hear about your experience. When you reached out to us, you weren’t simply calling about an order. You were looking for answers because you care deeply about your dog and don’t want to see them struggling. We understand how upsetting it must have been to feel dismissed when you were trying to express those concerns. Every pet parent who contacts us deserves to feel heard, respected, and supported, especially when they’re reaching out because they’re worried about their dog. We take your comments about the service and communication you received seriously, and we appreciate you bringing this experience to our attention. We want to help and make sure your concerns are properly addressed. A member of our Customer Care team will be reaching out to you directly to personally assist you and answer any questions you may still have. You’re also welcome to call us at (855) 207-7351 if you’d prefer to speak with us sooner. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Dorinda, Thank you for sharing this with us! We’re so glad our team was able to make your experience a pleasant one and help match the price you found on Amazon. We know getting a product you want for your pup at a better price can make all the difference, and we’re happy we could help make that happen for you. 🐾 Thank you for choosing Pup Labs and for taking the time to recognize the kindness of our team. We truly appreciate your feedback — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Lauren, thank you so much for taking the time to share this update. We truly appreciate you giving us the opportunity to make things right after the frustration you experienced. We’re especially glad to hear how Alejandra took the time to fully understand what had happened and went above and beyond to find a resolution for you. Knowing that her care and dedication helped restore your confidence in our customer service means a great deal to our team. Most importantly, we’re happy to know you and your pup continue to love our products. 🐾 Thank you for your patience, your communication, and for allowing us the chance to turn your experience around. We’ll be sure Alejandra receives the recognition she deserves! — Pup Labs Customer Care 🐾

Response from Pup LabsAug 7, 2026

Hello Brad, We’re truly sorry to hear that Freedom Joint Drops did not provide the results you were hoping for. We know how difficult it is to watch a beloved 16-year-old companion struggle with mobility issues, and we understand how disappointing it must have been not to see any improvement after giving the product a full trial. 💛🐾 Every dog responds differently depending on their individual needs and the underlying cause of their mobility concerns, but we're truly sorry that this was your experience. We would appreciate the opportunity to review your order and discuss your experience further. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review your options, and work toward a resolution. Thank you for taking the time to share your honest feedback. We value your comments and appreciate the opportunity to assist you. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 7, 2026

Hello Lori, We’re truly sorry to hear about your experience and understand how frustrating this has been. We know how disappointing it is when a product doesn't work as expected and when resolving your concerns takes more time and effort than it should. This is certainly not the experience we want for our customers. 💛🐾 We appreciate you taking the time to share your honest feedback. Comments like yours help us identify opportunities to improve our customer experience and processes. According to our records were able to reach out to you, reviewed your account, and resolved this matter. We were able to refund both of your orders. We sincerely apologize for the frustration you experienced throughout the process. If you have any additional questions or concerns, please don't hesitate to contact our Customer Care team at 855-207-7351 with the name and email address associated with your account. We're always happy to help. Thank you for giving us the opportunity to make things right. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 7, 2026

Hello Diane, Thank you so much for taking the time to share your experience with us. 💛🐾 While we're sorry to hear that ProDenta wasn't the right fit for your senior pup due to his health needs, we're so glad you were able to consult with your veterinarian and make the best decision for his care. We're especially happy to hear that Jed provided you with the kind, professional, and compassionate service you deserved. We'll be sure to share your wonderful feedback with him—recognition like yours means so much to our team. Thank you for giving us the opportunity to assist you and for your kind recommendation. We wish you and your senior pup all the very best and hope he continues to do well. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 6, 2026

Hello, We’re truly sorry to hear about your experience and understand how frustrating this was. This is certainly not the experience we want for our customers. 💛 Thank you for sharing your feedback. We want to assure you that Pup Labs is not a scam, and we take your concerns very seriously. We’re truly sorry for the frustration you experienced during your order process. Your satisfaction is important to us, and we’d love the opportunity to assist you personally. If you’d prefer, we can help place your order over the phone. Please call our customer service team at (855) 207-7351 — we’re here to make things right and ensure you have a better experience. We appreciate your time and hope to have the chance to assist you further. Thank you for bringing this to our attention. — Pup Labs Customer Care 🐾