Pup LabsReviews of puplabs.com

Response from Pup LabsAug 12, 2026

Hi Dawn, We’re really sorry this has been such a frustrating experience. When a product doesn’t work out for your dog, we understand how upsetting it is to then feel like getting help with your refund has become another hassle. We also hear your frustration about having to repeatedly explain that you wanted a refund after the other options offered weren’t right for you. You shouldn’t be left wondering whether your request was processed or what happens next. Our team is currently trying to reach you directly so we can personally review what happened and help get this resolved. You’re also welcome to contact our Customer Care team at 1-833-215-1831 if we haven’t been able to connect with you yet. Thank you for giving us the opportunity to make this right, Dawn. 💙 Warmly, -The Pup Labs Team

Response from Pup LabsAug 12, 2026

Hi Audrey, We are truly sorry to hear about the passing of your dog. Losing a beloved companion is incredibly difficult, and the last thing we would want is for a return to add more frustration during an already painful time. We’re also sorry that you received two different answers when you reached out to us. We completely understand why being told on your first call that a return wasn’t necessary, only to hear something different two weeks later, would leave you feeling disappointed and frustrated with us. We’d really appreciate the opportunity to look into what happened and help get this sorted out for you. Please reach out to our Customer Care team at 1-833-215-1831 so we can review your situation personally and assist with the next steps. Our condolences to you and your family, Audrey. 💙 Warmly, -The Pup Labs Team

Response from Pup LabsAug 12, 2026

Hi Maureen, YAY indeed! 🐾💙 Thank you for sharing how your almost 11-year-old Rottie is doing. We’re so happy to hear that K9 Belly Bliss has helped support firmer stools and that you’re also noticing improvement in his walking with the Joint Drops and Joint Chews. At his age, every positive step in comfort and mobility is worth celebrating! 🐶 We truly appreciate you giving Pup Labs a chance and sharing your experience with us. Please give your sweet Rottie some extra love from the Pup Labs team! Warmly, The Pup Labs Team

Response from Pup LabsAug 12, 2026

Hi Robert, Thank you so much for sharing such a detailed update on your pup’s progress! 🐾 We’re especially happy to hear that after five weeks, you’ve noticed positive changes in his energy, appetite, paws, and even how quickly he’s getting up and moving around. We know how encouraging it can be to notice those little day-to-day improvements, and hearing that things are “so far so good” with K-9 Immune, Belly Bliss, and Freedom Joint Drops truly means a lot to our team. We appreciate you trusting Pup Labs to be part of your pup’s wellness journey. Please give him some extra love from all of us! 💙🐶 Warmly, The Pup Labs Team

Response from Pup LabsAug 11, 2026

Robert, thank you so much for taking the time to share your experience with us! We’re sorry the website gave you some trouble, but we’re really glad Miles was there to step in and make things easier. It’s wonderful to hear that he not only helped get your order completed, but also took the time to make sure you understood how to use the product and answered your questions about what else we offer. That kind of knowledgeable and thoughtful support is exactly what we want every Pup Labs customer to experience. We’ll be sure to share your kind words with Miles. We know he’ll appreciate hearing them! Thank you for choosing Pup Labs, Robert. We truly appreciate having you as part of our community!

Response from Pup LabsAug 11, 2026

Hi Linda, We’re sorry to hear that your experience left you feeling frustrated, especially after making multiple attempts to get assistance with your subscription and concerns about the products you purchased. We understand how disappointing it can be when you purchase something hoping it will help your dog, only to find that your pup doesn’t want to eat or drink it. We also understand that you’ve already spoken with our team and received assistance, but it’s clear from your review that you still have concerns about your overall experience. We want to help and make sure you feel fully heard. A member of our team will be reaching out to you directly to personally review your experience and see what more we can do to make things right. You’re also welcome to contact our Customer Care team at (855) 207-7351 if you’d prefer to speak with us sooner. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Patricia, We are so sorry for the loss of your beloved dog. Losing such an important member of your family is incredibly difficult, and our hearts are with you during this time. 🐾 Thank you for taking a moment, especially while grieving, to recognize the care you received from our team. We’re grateful that our representative was able to make this part of an already difficult time a little easier for you by taking care of everything promptly and with compassion. It truly means a lot that you chose to share your experience with us. We’re sending you comfort and our deepest condolences as you remember the special moments you shared with your pup. 🤍 — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Georgiana, Thank you for taking the time to tell us about your call with Ken! We’re happy to hear that he took the time to look into the problem you were having rather than rushing through your concerns. It’s especially great to know that he was able to answer your questions and explain everything clearly so you felt informed by the end of the call. We know how much of a difference it makes to reach someone who listens, investigates the issue, and makes sure you understand the resolution. We’ll be sure to pass your kind words along to Ken and recognize him for the professional care he provided you. 🐾 Thank you for giving our team the opportunity to help, Georgiana. We truly appreciate your review! — Pup Labs Customer Care 🐾