JEANINE
DO NOT PURCHASE FROM PUP LABS THEIR PRODUCTS ARE GARBAGE
DO NOT PURCHASE ANYTHING FROM THIS COMPANY. If I could give their products a negative number I would. I purchased ear drops, joint drops & joint treats. Used the three bottles of ear drops…no results…6 bottles of joint drops…no results…joint treats…no results. As far as my opinion they’re selling snake oil with zero ingredients that help your dogs condition. I spent a lot of money on their fake products. Oh and the easy return policy…yea right…you have to return the unused product to get a return yet the website encourages you to use all of the product for best results. So in other words you’re screwed out of a refund. I used all of their garbage products with zero results for my Golden Retriever. As I would use a bottle I would throw the used bottle out…why keep it? When I called for a refund I was first offer a 30% credit with them. Why would I purchase anymore of their garbage products. No your website states easy returns…I wasted 45 min on the phone with someone who did not speak clear English only to be told I needed to return any unused product. At that point I stated “your website says finish all of the product for best results which contradicts your return policy.” The unclear speaking person became silent and just sat at the other end saying nothing. So not only are their products garbage their customer service matches. I will be contacting the Attorny General of NY with a complaint about this company. DO NOT PURCHASE FROM THIS COMPANY. Their reviews are obviously fake and their products do nothing for your pet.
Response from Pup LabsAug 16, 2026
Hello Jeanine, Thank you for taking the time to share your experience. I’m truly sorry to hear that you were disappointed with the products you purchased for your Golden Retriever. I also understand that you felt frustrated by the refund process and your experience with one of our agents. We know how upsetting it is to invest in products for your pet and not feel that you received the results you were hoping for. We also understand your concern regarding our 180-Day Money Back Guarantee. We’re sorry for any confusion around how the guarantee works. We never want our policies to feel unclear or contradictory, and we regret that this wasn’t explained more clearly during your call. We would genuinely appreciate the opportunity to personally review your order and see what options may still be available to help address your concerns. Please reach out to our Customer Concierge Team directly at **1-833-215-1831** and mention this Trustpilot review so we can locate your information and assist you further. We value your feedback and will also be sharing your comments with our team so we can review both the experience you described and how our return policy is communicated to customers. Sincerely, Customer Care Concierge | Pup Labs 🐾