Patricia C.
Spirit Got Help from K9 Immune
I was desperate to find a solution for my 11-yr-old pitbull Spirit's lumps. I searched the internet and found Puplabs. I shopped after listening/ watching that eternally lengthy video by Dr Randy, which is nicely done but total overkill! I don't like your ordering page because it keeps trying to get you to buy more. I cannot afford to spend $hundreds on a supplement and wanted to try it before spending the cost of several bags at a time. It might not help. But I bought a bag after much calling customer service and I tried it; it appears to be reducing the size of Spirit's lumps so I reordered 2 bags at $89. I will try to keep giving Spirit the K9 Immune as long as I can afford to; I am a senior citizen living on a fixed income so I think it is very expensive. You should revisit your looking video and ordering page and improve it as I described above. I do like the product and am thankful to have found Puplabs.
Response from Pup LabsAug 19, 2026
Hi Patricia, Thank you so much for taking the time to share such thoughtful and honest feedback. We’re especially happy to hear that K9 Immune has been helpful for Spirit and that you’ve seen encouraging changes. We know how much our pets mean to us, and we’re grateful you gave Pup Labs a try for your sweet 11-year-old. We also really appreciate you being candid about your experience with the video, ordering process, and cost. We understand that when you’re simply trying to find something that may help your dog, the last thing you want is to feel overwhelmed by a lengthy video or additional offers. Your feedback is genuinely helpful, and we’ll make sure it’s shared with the appropriate team. We’d also love the opportunity to speak with you personally and go over any available options that may help make continuing Spirit’s routine a little easier for you. We’ll be reaching out to you directly, but if you’d prefer to speak with us sooner, you’re welcome to contact our Customer Care Concierge Team at 1-833-215-1831. Thank you again for trusting Pup Labs with Spirit’s care. We’re wishing you and Spirit all the best! 🐾 Customer Care Concierge | Pup Labs