Pup LabsReviews of puplabs.com

Response from Pup LabsAug 24, 2026

Hi Janet, We’re so sorry for the delay with your order. We completely understand how frustrating it must have been to wait for your package. Upon reviewing the tracking information, we were able to confirm that your order was delivered today. We hope you’ve received your package safely! We also understand your concern regarding the additional products you mentioned. We’ll be reaching out to you directly so we can learn more about your experience, review your order, and see how we can best assist. If you have any additional questions or concerns in the meantime, please feel free to give our Customer Care Concierge Team a call at 1-833-215-1831. We’ll be more than happy to help! Thank you for bringing this to our attention. We truly appreciate the opportunity to assist and hope to hear from you soon! 💙 Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 24, 2026

Thank you so much for taking the time to share this with us! We’re really happy to hear that you’re seeing a difference with your dog’s teeth and that you’ve been enjoying the natural ingredients. It also means a lot to know that the information we send about other products has been helpful for you. And thank you for pointing out the things that could be better. We completely understand how frustrating it can be trying to scoop the powder out of the bag, and we can definitely see how putting it into a container makes things easier. We also appreciate you letting us know that you’re running out a few days before your next shipment. If you’re finding that you’re running out of ProDenta before your next subscription order, we’d be happy to help adjust your subscription frequency so your shipments better line up with how quickly you’re using the product. Feel free to call our team at 1-833-215-1831, and we’ll be happy to help! We truly appreciate you sharing both the good and the not-so-good with us. Feedback like this helps us understand what our customers and their pups actually need, and we’ll be sure to pass it along to our team. Thank you again for trusting Pup Labs with your pup’s care! 💙 Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 22, 2026

Hi Dee, We’re truly sorry that K9 Soothe did not provide the relief you were hoping for after two months of consistent use. We understand how frustrating and disappointing this experience must have been, especially when your main concern was finding something that would help your dog feel more comfortable. We also understand your concerns about the return information you received and how it differed from your understanding of our 180-day guarantee. Your experience is important to us, and our Customer Care Concierge Team will try to reach out directly to review the situation and see how we can assist. You may also contact us at 1-833-215-1831. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 22, 2026

Hi Thank you so much for sharing your experience! 💙 We’re thrilled to hear that Jed provided excellent service and helped fix your order at the last minute—especially first thing in the morning on a weekend. We’ll be sure to share your kind words with him! 🐾 Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 22, 2026

Hi Gary, We’re truly sorry to hear about your experience. Receiving your order in unsealed pouches with the supplement spilled inside would understandably be upsetting, and we can appreciate how frustrating it must be to still be waiting for help after sending photos and requesting a refund a month ago. Your concerns deserve careful attention, and we do not want you to feel unheard. Our Customer Care Concierge Team will try to reach out directly to review what happened and see how we can assist with getting this matter resolved. You may also contact us at 1-833-215-1831. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 21, 2026

Thank you so much for sharing your experience with us! 💙 We’re so glad you connected with Jed and that he was able to help you work through the gift card process and get your order placed correctly. We’re especially happy to hear that Jed was able to step in, take the time to help, and make sure everything was taken care of before you got off the phone. We’ll definitely be sharing your kind words with him — we know they’ll mean a lot! Thank you again for choosing Pup Labs, and we’re so happy we could help get everything straightened out for you. 🐾 Customer Care Concierge | Pup Labs

Response from Pup LabsAug 20, 2026

Hi Roxanne, We’re truly sorry to hear about the condition your ProDenta order arrived in and, especially, that you’ve had to reach out several times without getting the resolution you were hoping for. We can absolutely understand how disappointing and frustrating that must have been. We really appreciate you sending over the photos and keeping us updated, and we understand that waiting for a resolution can be discouraging. We’d especially love the opportunity to personally look into this for you and make sure you’re taken care of. Our Customer Care Concierge Team will be reaching out to you directly, but if you’d prefer to speak with someone sooner, you’re welcome to call us at 1-833-215-1831. We’ll be happy to review everything with you and go over the next steps. Thank you for bringing this to our attention, Roxanne. We’re genuinely sorry for the experience you’ve had, and we hope we have the opportunity to provide you with the care and support you should have received from the beginning. 🐾💙 Customer Care Concierge | Pup Labs

Response from Pup LabsAug 20, 2026

Hi Rober, Thank you so much for sharing your experience with us! We’re so happy to hear that you’ve had a positive experience with our products and that they’ve been a helpful part of your pup’s routine. Knowing that the products you’ve tried have been helpful for your pup’s ears, tummy, and itchy skin truly means the world to our team. We appreciate you taking the time to share your feedback and for trusting Pup Labs with your pup’s care! Thank you again for being part of the Pup Labs family! 💙🐾 Customer Care Concierge | Pup Labs