Pup LabsReviews of puplabs.com

Response from Pup LabsAug 28, 2026

Hello Aaron, We’re sorry to hear that this was your experience with us. We understand how frustrating it can be to see a recurring shipment when you weren’t expecting one, especially when you were trying to cancel and return the order. We don’t want you to feel like your concerns are being dismissed. We’d really like the opportunity to help get some clarity around what happened and make sure your concerns are properly addressed. Please reach out to our Customer Care Concierge Team at 1-833-215-1831 so we can personally assist you and look into this with you. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 28, 2026

Hello Maryanne, We’re truly sorry to hear about your experience. We can understand how upsetting this must have been, especially after you made several attempts to let us know that you no longer wanted the subscription and then saw the $86.60 charge come through anyway. We're also sorry that you’re still waiting for your refund after returning the order. You shouldn’t have had to keep reaching out just to get this addressed, and we completely understand why you’re frustrated. We’d really like the opportunity to personally look into this for you. A member of our Customer Care Concierge Team will be reaching out to you directly so we can review what happened and make sure you receive the assistance you deserve. In the meantime, you’re always welcome to reach us at 1-833-215-1831 if there’s anything we can help with. Thank you for bringing this to our attention, Maryanne. We truly hope we can turn this experience around for you. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 26, 2026

Hello Renea, Thank you so much for taking the time to share this with us. We’re truly glad to hear that John was able to provide you with the kind, gracious, and professional service you deserved. We’ll absolutely make sure he knows how much you appreciated his help. At the same time, we’re genuinely sorry to hear that your experience with our company and marketing practices left you feeling this way. We completely understand that your concerns are important, and we truly appreciate you being open and honest with us about them. We’d really like the opportunity to help address your concerns and make sure you feel heard. Please give us a call at 1-833-215-1831, and we’ll be more than happy to personally assist you. Thank you again for your kind words about John and for giving us the opportunity to assist you. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 25, 2026

Hello Randy, We’re really sorry you were left feeling this way. We completely understand how upsetting it must have been to make several calls, send emails, return your products, and still feel like you weren’t getting a clear answer about your credit. You shouldn’t have had to spend so much time chasing down a resolution. We’d genuinely appreciate the chance to take a closer look at what happened and see how we can help get this sorted out for you. We want to make sure your concerns are heard and that you receive the assistance you should have received from the start. We’ll be reaching out to you directly, but in the meantime, please feel free to give our Customer Care Concierge Team a call at 1-833-215-1831 if you’d like to speak with us sooner. We’d be happy to personally go over your concerns and help however we can. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 25, 2026

Hello Marty, Thank you for reaching out and for taking the time to explain what you’ve been experiencing. We’re truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it must feel to have not received your order, while also having tried more than once to cancel your subscription and not getting the resolution you were looking for. We especially understand your concern about being charged when you have already made it clear that you do not wish to continue with the subscription. You should not have to repeatedly reach out to have your concerns addressed, and we sincerely apologize for the difficulty and frustration this has caused. Please know that we do want to work this out with you. We don’t want you to feel like your concerns are being overlooked or that you have to handle this on your own. We would like the opportunity to review your account, understand what happened, and see how we can best assist you. One of our team members from our Customer Care Concierge Team will be reaching out to you directly to go over your concerns and work with you toward a resolution. In the meantime, if you would prefer to speak with someone sooner, you’re more than welcome to contact our Customer Care Concierge Team at 1-833-215-1831. We’ll be here to listen and do our best to help. We truly appreciate your patience and understanding. We’re sorry again that you’ve had to go through this experience, and we sincerely hope we can turn this around and leave you feeling heard and supported. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 25, 2026

Hi Vicki! Thank you so much for sharing this sweet review with us! We’re so happy to hear that ProDenta has become part of Sarafina and Nibler’s routine, and it truly means a lot to hear how happy you were after Nibler’s vet visit. 💙 We know how stressful it can be when our pups have dental problems, so hearing that things are looking good now is such a wonderful thing! And Nibler thinking he’s a Rottie at 9 lbs definitely made us smile! 😂 Please give both Sarafina and Nibler some extra love from all of us. They sound like two very special pups, and we’re so grateful you’ve trusted Pup Labs to be a part of their care. 🐾 💙 Thank you again for your kind words and for letting us be a small part of keeping your sweet babies happy and healthy! Customer Care Concierge Team | Pup Labs 🐾

Response from Pup LabsAug 24, 2026

Hello Debbie, We’re truly sorry to hear about your experience with ProDenta. We completely understand how disappointing it must have been to use the product consistently for several months, not see the results you were hoping for, and then have such a frustrating experience while trying to request a refund. We’re especially sorry that you felt you were being asked for the same information repeatedly and that your concerns weren’t addressed as promptly as they should have been. We understand how discouraging that can be, and this is certainly not the experience we want for our customers. We’d really appreciate the opportunity to look into this further and see how we can assist. Our team will be reaching out to you directly to review your concerns and help however we can. If you’d like to reach out to us in the meantime, please feel free to give our Customer Care Concierge Team a call at 1-833-215-1831. We’ll be more than happy to assist. Thank you for taking the time to share your experience with us. We truly hope we can have the opportunity to make this right for you. Customer Care Concierge Team | Pup Labs 💙🐾