Pup LabsReviews of puplabs.com

Response from Pup LabsAug 31, 2026

Hello Robert, We’re truly sorry to hear that you’ve been disappointed with your experience. We understand how frustrating it is to invest in something for your pup and still be dealing with ongoing itching, especially when you were hoping to see a meaningful difference. We’re also sorry that the ordering experience and amount of promotional content left you feeling frustrated. We want you to feel confident and comfortable when choosing products for your pup, and we understand why this experience left you feeling otherwise. We’d really appreciate the opportunity to personally connect with you, learn more about your experience, and see how we can help. A member of our Customer Care Concierge Team will be reaching out to you directly, but if you’d prefer to speak with us sooner, please feel free to call us at 1-833-215-1831, and we’ll be happy to give you the personal attention you deserve. Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 31, 2026

Hello Corinne, Thank you so much for sharing your experience with us! 💙 It’s clear how much love and care you pour into your two pups, and we truly appreciate you trusting Pup Labs to be part of their wellness routine. We’re so happy to hear that after two months, you’re already seeing some positive improvements! We know how much you’ve invested in keeping your pups happy and healthy, so we’re keeping our fingers crossed right alongside you. 🤞🏼🐾 Thank you again for choosing Pup Labs and for taking the time to share your experience. We’re so grateful to have you and your pups as part of the Pup Labs family! Customer Care Concierge Team | Pup Labs 💙🐾

Response from Pup LabsAug 30, 2026

Hi Joey, We’re sorry to hear about your experience and understand your frustration. We take concerns regarding our products and customer experience seriously and would appreciate the opportunity to look into what happened. Please reach out to our Customer Care Concierge Team at 1-833-215-1831 with your order information so we can review your account and work toward addressing your concerns. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 29, 2026

Hi Darnese, We are very sorry that your order arrived without the complimentary bottle of K9 Soothe you were expecting. We understand how disappointing it must have been to purchase two bottles based on that offer, only to receive two—and then be told that nothing could be done when you contacted Customer Service. We are also sorry that your request to speak with a manager was not properly addressed. This is not the level of care we want our customers to receive. Our team will reach out to you directly to review the original offer and work toward an appropriate resolution. You may also contact us at 1-833-215-1831 if you would prefer to speak with us sooner. Warmly, Customer Care Concierge | Pup Labs

Response from Pup LabsAug 29, 2026

Hi Stephen, We’re very sorry to hear how upset and misled you feel, especially after being charged more than $200–$300 when that was not the amount you expected. We understand how concerning it is to see a total that does not match your understanding of the purchase. We take concerns about our ordering and billing process seriously. We would like to review the charges with you, explain exactly what was included, and discuss the available resolution options. Our team will call you directly to provide personal assistance. You may also reach our Customer Care team at 1-833-215-1831 if you prefer to speak with us first. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 29, 2026

Hi David, We are very sorry for the frustration and concern this order caused. We understand how alarming it must have been to see a $117 charge when you believed you were only entering your information to review the final cost and had not submitted the order. We take concerns regarding our checkout and billing process seriously. We would like to review the order details personally, explain what occurred, and discuss the available resolution options with you. Our team will call you directly so you do not have to repeat the situation. If you prefer to reach us first, please call us at 1-833-215-1831 We appreciate the opportunity to investigate this matter and provide you with personal assistance. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 29, 2026

Hi Ro, We are truly sorry that two of your three Goldens experienced severe diarrhea after trying the dental powder. You purchased the product hoping to support their dental health, and instead, you spent several difficult days caring for uncomfortable pups. We completely understand why this experience—followed by the return requirements and a $31 return-shipping quote—left you feeling frustrated. Our return policy applies to unopened packages, and customers are responsible for return-shipping costs. However, we understand that this was not the experience you expected, and we would appreciate the opportunity to review your concerns personally and discuss the options available to you. Our team will call you directly so you do not have to repeat everything. If you prefer to reach us first, please call us at 1-833-215-1831 We are committed to providing you with personal assistance and helping bring this matter to a resolution. Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 28, 2026

Hello Jason, Thank you so much for taking the time to share this with us! 💙 It makes us so happy to hear that the products you’ve purchased have been working well for your Shepherd and that the return process was painless for you. And we’re especially happy to hear about your experience with Carlos! We love knowing that he was able to answer your questions, provide helpful information, and make sure you felt taken care of. We’ll absolutely be passing your kind words along to him. Knowing that you’ll be a repeat customer truly means so much to us. Thank you for trusting Pup Labs with your pup’s care . We’re so happy to have you and your Shepherd as part of the Pup Labs family! Customer Care Concierge Team | Pup Labs 💙🐾