Jennifer Y.
Claims never paid
I have been paying monthly for pet insurance since 12/25 and was told my claims would be addressed and considered promptly. I have submitted ALL vet bills and ALL vet information requested. I have not gotten back any amount of money on submitted claims, but said they "needed more information". (stalling tactic). It is now June and they continue to charge my account $74.55 every month.
Response from Pumpkin Pet InsuranceJun 23, 2026
We understand claim denials can be frustrating. Like most providers, we are unable to provide coverage for pre-existing conditions, unless they are able to go cured, treatment, and symptom free for at least 180 days.




