Pumpkin Pet InsuranceIf pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Rusty, Bobbi, Kaz ,Kadee & K.
Our family has a Sheepadoodle with stomach problems. The best thing I did was to get pet insurance. Pumpkin pet insurance is the best as far as I’m concerned. We have filed multiple claims for reimbursement over the last 2 years and Pumpkin has always taken care of each and every claim. We get reimbursed quickly after filling a claim. It’s always within a few weeks and never more then 3 weeks ever.
Lezlie
My claim took over 30 days to complete which was really long for someone who just had a pet emergency and used up most of there savings it’s just way too long, other than that I’m blessed I signed up on time and my animal was able to get the expensive emergency visit done and reimbursed.
Response from Pumpkin Pet InsuranceSep 22, 2022
Thank you so much for your feedback, Lezlie! Our claims team is currently undergoing updates and improvements to ensure a faster and smoother claims experience for you and your sweet pet moving forward.
Estee C.
It is great that there are so many good reviews about Pumpkin. But I had to cancel my cats membership because of not being reimbursed for a $625 bill and $65 vet bill since June of this year ! Constantly calling and getting same excuses that their software has been updated,blah blah blah….. It’s not acceptable ! I pay for this insurance and can’t get reimbursed cause of some soft wear issue ????!!!! So I cancelled and will give this company a zero rating !!! Also they didn’t even ask why I wanted to cancel, what was the issue….very bad bad customer service !!!!
Response from Pumpkin Pet InsuranceSep 22, 2022
We are sorry to hear that you have had anything less than a stellar experience with Pumpkin. We'd love to take a look into your claim to see how we can help lend a paw or review your coverage. Please email us at [email protected] with the name or number associated with your account.
Robert M.
Quickly put my money into my account. No problems at all. Great coverage.
Tracey
Great insurance left another company because they didn’t cover much. Great customer service that you can actually speak to if you wanted and even if you do email they respond quick. Everyone I dealt with was always very nice and helpful and very easy website to navigate. I tell everyone about pumpkin when they ask.
Duke G.
I received exactly what I was expecting in coverage for our beloved Dog. I will use Pumpkin again.
Lynne
I'm so happy I did this. My kitten got anaplasmosis (and he's an indoor cat). It cost over $1000. My claim went through quickly and without an issue. Thank you
customer
My dog got sick was treated at our Vet I paid the bill. I submitted the bill on line for Reimbursement. No hassles I received a payment by direct deposit that I set up earlier. Great company would definitely recommend.
