Pumpkin Pet InsuranceReviews of pumpkin.care

Terrible service, inefficient and dysfunctional website, fails to resolve issues and constantly promises claims are being processed. They're either frauds or fools. Stay away from Pumpkin Pet Insurance. UPDATE 8/24/22 Pumpkin has honored their obligations and processed my claims satisfactorily. I hope this will be their new standard for service. I am cautiously keeping my policy for now, but I am very concerned that such a poor experience may repeat itself.

I tried to sign up, got all the welcome emails, etc. Then could not access the website, got an error. Called and was told oh sorry, our bad, apply again. Did, but had no luck getting the darn thing paid, again, website issues. Cancelled and gave up trying. Went with Pets Best. Then out of the blue 8 weeks later, I was charged for both months. Waiting on hold for 45 min+. What a laughable company. I do not recommend them and will never suggest them to any of my clients.

They don’t pay their claims. They make excuses why they can’t pay the claims until they finally say “well you’re no longer a member so we’re never going to pay your claim now. They waited right up till the last hours of June to request records from a past vet. If you don’t continue paying 80 bucks a month while they keep thinking about things they will refuse to pay for anything at all. They didn’t even pay the wellness visit which I had extra payment on. Very disappointing and I would not recommend it to anybody at all

I researched pet insurances prior to getting our puppy & decided to go with Pumpkin. Even though they were more expensive than others they covered a little more & the reimbursements they said were quick. The first two puppy wellness fees (even though they only cover one) we were reimbursed within 2-3 days from the time I submitted the claims. I submitted the third puppy wellness visit with vaccines on June 22, 2022. It has been over 4 weeks & we have still not been reimbursed. When I spoke with customer service I was told 1, regular visits do not get reimbursed as quick as the wellness claims, & 2 they are doing internal & external updates. Not sure which one it is, but we are extremely disappointed & frustrated with this issue. I’m so sorry I have recommended this insurance to other people.

Thieves & con artists, they'll sell u an additional "preventative care package" which alleges to include reimbursement for one vax & one annual check up, but if the vet finds anything, even just a mild ear infection then Pumpkin will not reimburse you for that annual check up after you paid extra for that. Also you first claim will process crazy quick but after the "auto renewal" your next claim will take weeks & half denied *** Noticed their reply never actually denied being thieves or con artists, that reply might as well have been in clingon because the words meant nothing. I'll never pay these clowns one more cent, I cancelled that card already 🖕

Quick and responsive

Pumpkin likes to overcharge you. Especially when it’s a long holiday weekend, and no one is able to be reached

I canceled my June renewal 30 days prior, in May. I have the confirmation emails. One of the reasons I canceled was they suck you in with a low price and jam it to you at renewal.Signed up for coverage when my pup was 4 months old, now is 1year 4 months old, still, a pup, why such an increase. Going back to the cancelation, June comes and they took money from my account without my permission. I feel like a victim of corporate THEFT, and think that is illegal. Called Pumpkin and they neglected to cancel the renewal. Now I am fighting to get my money back. When calling the call representatives they tell me they do not have the authority to fix the problem. I am going to call the Insurance Commission for insight or file a complaint.