Pumpkin Pet InsuranceReviews of pumpkin.care

Response from Pumpkin Pet InsuranceJan 21, 2025

Hi! We completely understand your frustration around rate increases. We are required to provide updated policy documents typically 60 prior to an insurance policy renewal. These updated policy documents will include any pricing for an upcoming term. Keep in mind, that if you have elected to be enrolled in paperless then those documents are available within your online customer portal. If you do have any question about your rate or policy please do not hesitate to reach out to our customer service team!

Response from Pumpkin Pet InsuranceJan 21, 2025

We definitely understand it can be frustrating when a claim is not approved. Like most providers, we do not provide coverage for pre-existing conditions. This means that if something occurs, or was showing signs or symptoms prior to enrollment or during the waiting period, it would not be eligible for coverage. This includes conditions that are related to, secondary, or resultant from a pre-existing condition. Once a claim is filed, it is then processed by a Pumpkin claims team member, all of which have a veterinary medical background. Our claims team uses medical records and documentation provided by your veterinarian in order to determine coverage eligibility. Keep in mind that while we may not be able to offer coverage for pre-existing issues, new unrelated accidents or illnesses may be eligible for coverage. As for spay and neuter our insuracne policies would not cover that since it is a preventive surgery. If you need any further assistance, you can reach our care team by phone or chat during business hours, or email us anytime.