Susan B.
You were so quick processing the claim…
You were so quick processing the claim and we received the payment before we received our credit card bill.

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Susan B.
You were so quick processing the claim and we received the payment before we received our credit card bill.
Alicia
My claim hasn’t been paid because you need more information from the veterinarian however, my old insurance would accept the doctors invoice and reimburse me accordingly. I don’t know if the veterinarian will reply to your inquiry for additional information.
Response from Pumpkin Pet InsuranceMar 23, 2026
Hi Alicia. Medical record review is an important step in claims processing. Our team uses those records to determine the eligibility of accidents and illnesses. If your vet is unable to forward them to us directly, that is ok! Typically your vet will release those to you, if you reach out and you can always provide those to us directly. Please contact our Customer Service team if you need any assistance or have additional questions. We can be reached at 1-866-273-6369 Monday to Friday, 8:00am – 8:00pm EST, Saturday 9:00am-5pm EST.
Eulalia
Pumpkin is always so efficient in communicating and getting my claims taken care of in a timely manner
Kathy Lessard B.
Pumpkin Pet Insurance is reliable, quick and really care about our dogs. Thank you.
Deb Z.
They definitely made filing the claim easy. Payment was processed within a week for the big portion and a couple of weeks for the minor portion. I would recommended Pumpkin. We were on the fence if we wanted to renew but I’m glad we did.
Sumanta D.
Nice bast care
Teresa
It was great!! The reimbursement was much faster than I expected. Thank you Pumpkin keep on with the good job!!
Kimberly
I had a claim and the process was very easy.