PuffyReviews of puffy.com

The ordering process was simple and straightforward with added value and incentives. The mattress arrived in the timeframe predicted. No issues were encountered and now having the Best Sleep Ever!

William had the best customer service.. Made the process very easy… That man deserves a raise

I have a puffy mattress and it is the best mattress. They have great customer service to call when you need help! Thank you Puffy!!!

Super helpful & knowledgeable representative and extremely competitive pricing with a free upgrades and accessories.

quick, easy, helpful, and knowledgeable. William A was great. He got me an order set up for missing items I never received from my original order.

The wait to get this mattress was so worth it. I haven't slept so well, ever! I look forward to going to bed just so I can melt into it. I used to toss and turn all night but now I find i wake up and the bed is barely messed up. I got the monarch in cal king and the Capri frame and I would definitely buy it again.

This is a company review and a warning to anyone, for buyers find customer reviews outside of google, read reddit. Google reviews can be bought, and left by bots. For anyone falling into their employment funnel, check their linkedin, salaries 3-4x the average, multiple jobs promoted as remote but replicated across major cities and open for months and a recruitment process littered with reddit accounts confused and exploited by the process, they use adaface for screening which is a reputable company but the test i sat was missleading and not job role centric. Further to this, the company linkedIn page names 250-500 employees, only 40 have linkedin account which is alarming, and from checking each, many of these employees accounts are bot accounts. Check company work photos and read reddit for your own peace of mind. The ceo is supposed to be a self made man, a forbes hotshot but try to find a photo other than the one everywhere. IMO they have flooded the google search with biased paid reviews, even the positive ones here where clearly written with help of an ai with the recognisable emdashes. In my opinion their linkedin job posts are farming page subscribers posting empty job roles, with almost 130k which is more than most well known brands. Check their subpar linkedin content and instagram. Check these pros reviews against the real cons. And check again against what real customers are saying on other platforms. Check how many potential employees are calling this company a scam, an IP farming organization on reddit, reportedly stealing work, visual content and full ai pipelines from 'phase 2' case study assesments. I have deep dived into this company for 3 days. First for a job research, then for personal curiosity. There is a reason why trustpilot score is low vs other review platforms, this site is not pay to win like others. $1bn in sales thats 666666 beds sold with the average sale of 1500$ thats either a lot of quiet customers or 'inflated' metrics. A ceo self funded 'bootstrapped' startup with zero VC turning over 150m last year - as part of the job process i was encouraged to download items from google drive, and answer questions via google forms. For a $1bn company that spent 666k on IT this past year alone, this is shocking, a career platform run on free software - that was flagged by my own system as a potentially fraudulant fishing scam. They claim they are AI first since 2023 but open ai broke the seal in early 2024 publically... they claim they hire the top 1% talent but checking there linkedin, they are employing middle weight talent at the rate of 14 employees for 10000 screened in 6 months according to adaface and their website is in my opinion ai slop, which a 16 year old with claude code could build autonomously in an afternoon. The company images are ai which promotes perfect design but the reviews suggest otherwise. The company copy is littered with ai emdashes but they recently aquisitioned a talented copy writer which doesnt add up to me. The returns policy is littered with complaints, and the only good words i can find are on third party bed reviewers, and google - again i reiterate, google reviews are known to be bought online in minutes from bot owners, although google does its best to authenticate users on there platform. Blog pages can be bought. But humans - when experiencing pleasure or pain, cannot be fooled. Im not a forensic accountant but this all doesnt add up. For what company worklife photos i could find, seems like a lot of fun, nights out, games and meals in dubai but i wouldnt say this all adds up to a $1bn dollar corperate company. I wasn't convinced and dont let me influence your decisions, im simply sharing my analysis. Sure they are a legit furniture seller, but be careful with this company, they are predominantly selling in the usa, without visiting their factory and looking at there materials i couldnt comment on the claims of build, but as a designer, ai adept and tech entrepreneur this all smells very fishy, be careful buying something you have to lay on everynight. Especially when many users have experienced poor build and worse customer service. Due dilligence everyone [!] Cue the automated company reply...

I cancelled my order within 24 hours. CS said I would be refunded within 3 days. It's been 2 weeks, and I see they have the order returned from FedEx.