PuffyReviews of puffy.com

I had made a mistake while ordering my mattress and accidentally made the purchase on a credit card that I was trying not to accrew any more charges on. Maliki was able to help me refund that to my credit card and help me place the order onto my affirm account. He was very helpful with the whole. Situation. He was understanding and thoughtful about my finances. You guys are doing a great job, thank you.

I spoke with Cameron today and I will admit I had some anxiety about my purchase. I didn’t receive an email with the order information and was starting to think I may have been scammed. I did a lot of comparisons and Puffy came out as my number one decision. I’m looking forward to receiving our new mattress. Cameron was very helpful as I had a list of questions for him. I appreciate the great customer service and please take a moment to thank him for being so knowledgeable.

Jared from Puffy was great. Resolved a missing item in no time. Excited for it to come in the mail this week. Thank you Jared!

Thank you to William A in customer service! He was great at communication and promptly helping me resolve my concern. I'm excited to get my frame and mattress set up to enjoy my excellent future sleep!

They're world class customer service team is by far the best I've ever dealt with. Always helpful & compassionate.

Best customer service ever! They solved my issue every time within minutes, I truly have never experienced customer service like this before!

I ordered my mattress around the labor day, of course I got promition that was very attractive, also, I really needed to change the mattress. After my order, nothing was happened as its estimated date. I sent an email, no response, then I called. After my call, the thing was changed immediately. I received the updated delivery date and get my mattress at the 2nd day (only two day delayed). So far I only slept on it one night, I can't say much, but it is good quality for sure. Then I need help for haulling away the old one. I just tried Puffy's chat 24/7 to see if the problem can be resolved. WOW, its customer service is AMAZING. I talked to virtual one first as usual, but it didn't only talk about puffy's policy and protocol. It really listened to what I said, and really connected me to the real agent. The agent picked up my question quickly and arranged the pickup truck with no time. All of my experience with Puffyis are very positive, even at the beginning time it is not that perfect, I still give it 5 stars because it is good listener, hard worker, and willing to improve.

Never using anything but Puffy for mattresses again. We had a Puffy mattress for 6 years, LOVED it. Only bed that didn’t give my boyfriend back pain. When we move and downsized our bed, we upgraded to a different mattress style from Puffy. Didn’t like it. It wasn’t horrible but our original was THE perfect mattress. I contacted Puffy, they set up the replacement order WITH a discount, set us up with someone to pick up our old mattress and refunded us within the hour of pickup confirmation. 10/10 customer service- prompt responses, above and beyond with assisting AND an amazing bed.