PUCKIPUPPY BIKESReviews of puckipuppy.com

Had a great interaction with customer service resolving a small issue from a lost part. So glad I got a Puckipuppy. Thanks for an awesome experience.

I RECEIVED MY FLAMINGO 1000 ON CHRISTMAS 2023. IN THE SUMMERS SINCE THEN, I HAVE PUT ON AROUND 1,100 MILES. I HAVE ONLY HAD 2 MECHANICAL PROBLEMS. ~ 1st ONE HAPPENED EARLY THIS SPRING AND IT WAS DUE TO MY LACK OF INSPECTION BEFORE A RIDE. THE BOLT ON MY REAR DERAILLUER WORKED LOOSE, CAUSING IT TO FLIP OVER THE FRAME AND TEAR OUT THE CABLE. I CONTACTED CUSTOMER SERVICE TO INQUIRE ABOUT IT'S REPLACEMENT COST AS WELL AS COST FOR BROKEN DISPLAY AND CONTROL MOUNTS. PUCKIPUPPY SENT REPLACEMENTS FOR ALL ITEMS QUICKLY AND AT NO CHARGE. ~ 2nd ITEM WAS JUST THIS WEEK. I ASKED ABOUT MY CHARGER WHICH HAD BEGAN TO GET EXTREMELY HOT AND WAS NOT TURNING OFF ONCE CHARGE WAS COMPLETE. I ALSO INQUIRED ABOUT MY KICKSTAND WHICH HAD CAME APART AT IT'S JOINT. AGAIN, THEY REPLACED BOTH ITEMS AT N/C AND VERY QUICKLY. I PRAISE BOTH THEIR PRODUCT AND THEIR CUSTOMER SERVICE AND I HIGHLY RECOMMEND THEIR BRAND TO ANYONE WHO IS INTERESTED IN AN E-BIKE !

Got two bikes recently a boxer st and a Labrador pro . Rode them both and they are amazing bikes ! Great instructions putting them together and the rides were way smoother than I had expected , the customer service has been amazing as well through the process helping with questions , I have put 100 miles on the bike in a few days and I have had zero problems . I did have a moment where I got an error 3 I believe but I think I was going uphill on a full battery gunning it so it over current , but just power cycles the bike and I haven’t had the issue again so definitely user error . Thanks again to the sales and customer support team . The extra accessories are great . I like the thermal bag with the saddle pouches for the back , come in handy on my 25 mile rides to work ! And the accessory light for night time is by far the brightest light compared to the stock so if you get the chance get the additional light if you’re riding in the dark . Big win !

We just ordered a second e-bike from Puckipuppy because one of the most important aspects of dealing with any company for anything is how good their customer service is, and Puckipuppy has responded to quickly and remedied every concern we have had. The e-trike (Husky) we initially bought last year is top notch, and we are looking forward to receiving the Golden Retriever we just ordered.

Great trike! Arrived ahead of schedule, assembly fairly easy following instructions. Even received a call from customer service to follow up on my purchase.

The worst. The difference. Chinese manufacturer. Not design. Their customer service is beyond awful. Their bikes are Chinese junk. Brakes fail. No answer. The battery locking mechanism is broken in 6 months. No answer but tossing it in the dumpster. Buyers beware. Chinese junk. No customer service. Beware.

I purchased the Boxer for my husband he has been very happy with it! Customer service has also been very responsive with any questions I have had!

we purchased two bikes and they have been fantastic! highly recommend, they arrived very fast, the one thing i would change if i had to do again is get step through.