PUCKIPUPPY BIKESReviews of puckipuppy.com

Response from PUCKIPUPPY BIKESJun 26, 2026

Dear John, Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We understand your concerns regarding the bike’s weight and performance. Our e-bikes are built with a reinforced frame and motor system, which can make them feel heavier than traditional bicycles, but they are designed to support stability, durability, and load capacity. Regarding the electrical issue after exposure to rain, while the bike is designed to handle light weather and road splashes, prolonged or heavy rain exposure can sometimes affect electrical components if water enters sensitive areas. We recommend avoiding riding in heavy rain and ensuring all connectors are fully secured and dry after any wet conditions. We’re also happy to help you troubleshoot your current issue to see if there’s a possible recovery or replacement of affected parts. We’re sorry to hear the bike has not met your expectations after 16 months of use. Even outside of the standard warranty period, our support team can still assist with technical guidance and available repair options to help get you back on the road. Please reach out to our customer support with your order details, and we’ll do our best to help. Sincerely, Puckipuppy

Response from PUCKIPUPPY BIKESJun 22, 2026

Dear Victor, Thank you for your feedback, and we’re sorry for the frustration this situation caused. We understand that accidental purchases can happen, and we regret the inconvenience this order created. After reviewing your request, we would like to clarify that a full restocking fee was not applied in this case. As outlined in our policy, only a 5% card processing fee was deducted to cover non-refundable payment processing costs charged by the payment provider. This fee is standard for refund transactions and is waived if an exchange is selected instead of a refund. We understand this may still feel disappointing, especially when the purchase was not intended, and we truly appreciate your understanding. Your feedback is important, and we will continue working to make our ordering experience clearer and more user-friendly. If you need any further assistance, our support team is always here to help. Sincerely, Puckipuppy

Response from PUCKIPUPPY BIKESJun 16, 2026

Dear Lance, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced. Regarding the brake cable routing, it is possible that the cable may have shifted during shipping or assembly. In most cases, this can be corrected by rerouting the brake line to the proper position. Our technical support team is always available to provide detailed guidance, photos, or video instructions to help resolve the issue quickly. We also understand your concerns about our support channels. While our phone team can assist with general inquiries, technical troubleshooting for e-bikes often requires photos or videos so our technicians can accurately diagnose the issue and provide the correct solution. This is why many technical cases are handled through email, allowing our specialists to review the details thoroughly and maintain a complete service record. We value every customer's feedback and continuously work to improve both our products and customer support experience. If your issue has not yet been resolved, please contact our support team with photos or a short video of the brake line routing, and we will be happy to assist you further. Thank you for giving us the opportunity to make this right. Sincerely, Puckipuppy