PUCKIPUPPY BIKESReviews of puckipuppy.com

Horrible customer service. Find a different bike company. Absolutely horrible customer service. I have been trying to get my biked fixed from day one out of the box. The wheel wobbled and ive sent video after video. Its been 12 days with no resolution. Its ridiculous that we pay a lot of money for these products to not get customer service that are competent. Cat is horrible to talk to and ive asked for her manager with nothing. They only respond at night in the united states. Do not buy from them they are horrible and there are a ton of bike companies. They than respond on here to email them and they will resolve my issue. The same place ive been emailing them. Its sad that we all spend our hard earned money on these products that come not 100 percent. I also asked for a refund on a front basket i bought because it did not list it in the products to come with bike with no resolution to that either. Stay away. Spend extra with a better company

The bike does everything you want it too. Its what yiu wish mountain bike riding was like. Its awesome. The battery will last longer than you. The bike is solid build. Very functional. It is lower price point entry so the front forks aren't the greatest. And you need to switch the seat for a real bike seat not the huge cushy seat that comes with it. Maybe the pedals will need to be swapped out at some point for something not plastic. But overall. Im super happy I bought this bike.

I did alot of research before ordering an electric mtn bike. PuckiPuppy had good reviews and great user videos. With the promotions and good price I decided to order a Labrador Pro and I am very happy with that process. I received the bike in a short time and was very pleased with the shipping and packaging. Assembly instructions were ok. I took my first ride and was shocked how comfortable it was After a few trips I had noticed that the front forks had wear marks on them. I contacted Puckipuppy, and with a couple of emails and a photo they sent me a new fork. I was glad to have such good customer service and response to this issue. After installing new fork I took the bike on a pretty rough day trip in the mountains of Colorado where I live. I was on a steep rocky trail and this bike did amazing. I was very shocked how well it climbed those hills with me and my saddle pack I was carrying. I did have to stop and tighten a couple of bolts on the suspension because of some creaking noise but that solved the noise. I am very pleased with the Labrador Pro and would recommend it. I am anxious to go do some more riding.

...and as soon as you realize it, it's past two weeks and they won't take it back. I've owned this bike for less than three months and nearly EVERYTHING is broken. For the same amount of money, I could've bought two better bikes. I've thrown away 90% of the accessories that have come with it, after they stopped functioning, broke, disintegrated or just fell off. The bike itself is already moving slower than it did when I got it and several surfaces, including electrical components, are corroding over, which they cleverly omitted from the warranty. Check for yourself. Your bike WILL rust solid and they will not care. Meanwhile, this thing is SO HEAVY and HUGE that it is essentially a motorcycle that barely goes 28mph, downhill, while I peddle furiously. It's incredibly difficult to control at speed. Long story short, I'm out $2200 and I'm filled with regret.

The web-sight provided meaningful information about each product; this was certainly helpful in deciding on which E-bike to purchase. The order was easy to process and the delivery time was prompt. After assembling the bikes I experienced one problem with a tire tube. The company was quick to honor the warranty and shipped me a new tube and tire.

The instructions could be better. With purchasing the bike I got points but the only way I can use them is by spending over $1000.

We purchased two Dachshund e-bikes and have thoroughly enjoyed getting to learn them and see the many campgrounds we travel to. Since we bought two, we also received the bike carrier which my husband has been very impressed with.

Puckipuppy's customer service is top notch! Quickly responsive, helpful, knowledgeable and patient. We purchased two Boxer ST step through bikes and while one of them arrived with a damaged part, my experience with coming to a resolution was a true sense of being heard and taken care of. Once we got both bikes road worthy and took them out for a spin, I have to say these bikes are stellar. SO much fun! So well built, really beautiful, they thought of everything in designing these.