Public StorageReviews of publicstoragereviews.com

Rented a unit for nearly two years at the Walnut Hill location in Dallas,Texas. The original price was 45, then 75 now at 98, I decided it was time to move my stuff to my garage. Had a move out date of Dec. 30, 2022 and did indeed move out. Days and weeks later, I’m getting phone calls, text messages and now emails stating I have a balance due. So, I re-install the app and sure enough, there’s the original balance AND a late fee! Latest email states, I have a balance due of 98 dollars because I moved out today(1.13.23). So, they removed the late fee because SHE is just now checking bacause in actuality, I moved out on Dec.30, as I stated I would. If I moved out on 1.13.23, why would I tell the guy in the chat on 1.11.23 I moved out on 12.30.22? What they are really saying is, they are just now going to the storage unit TODAY, to check and see if my items are moved! I’m not paying a dime, not one dime to them. I sent a message thru the app that I had moved out, cleaned the unit and took my lock on Dec. 30, 2022. Public Storage is the WORSE place to rent a storage unit. You can NEVER -EVER speak to a real person and emails or inquiries thru their web page go unanswered. The only time they will contact you is to request you pay something you don’t owe. DO NOT do business with this company! As far me, I won’t pay and won’t EVER do business with them again. I will continue to dispute the charges I don’t owe.

thieving criminals - nothing more

Christine, the property Manager at public storage was really great. She did answer all of my questions, she was polite and made the reservation a breeze. Thank you Christine for a good customer service. Jose A.

Renee at PS in Alexandria was extremely helpful in guiding me thru downsizing my unit — and I’m not even using that location or living in Alexandria. She responded to me because of my missteps in trying to do on the website and I had many questions. She was very patient, professional, and clearly personable. It was a pleasure to talk with her.

RENEE WAS VERY HELPFUL. SHE ANSWERED ALL THE QUESTIONS THAT I HAD.. IT WAS A VERY PLEASANT EXPERIENCE..

If possible, do NOT use! Constantly increasing monthly charges after initial "good deal". Currently paying 100% more in monthly fees from when we first rented. Last increase with less than 1 month's notice was an increase of $109 per month which amounted to a 35% increase. In attempting to contact the company, it took over 8 phone calls, waiting a total of over 5 hours on hold. Finally got a call back from corporate, almost a week after promised. While the lady was polite, she said that Public Storage was not willing to do anything about the excessive fees even though another Public Storage facility less than 6 miles away was offering less than half the rate I was being charged with the first month for a dollar. They count on customers not leaving because of the bother/expense to move out and into another facility.

The location at 1042 South Parker Road is supposed to be climate controlled yet it's the same temperature outside which is hot as hell that it is inside. When I address the issue with an employee in the office they explained that they didn't have control over it and they would send in and work order. So days went by and the issue had not been corrected so I asked an employee about it again they said the work order had been put in but nothing had came of it yet. However a day or two after that the higher-ups were there cutting off Locks and all of a sudden the temperature changed to a lot cooler temperature. As soon as they left the temperature went right back up to really hot which I had a thermometer and it was showing 90°. Now I understand that it's not going to be 60 65° in there but a reasonable temperature is something that's doesn't cause me to break out in a sweat as soon as I get up there to that floor. Now the first floor is always really cool probably about 60° and that one is never a problem with temperature. Which makes it extremely Dreadful when I have to go get anything out of storage.

Mike at Ponte Vedra Beach was the best representative for Public Storage I have ever met. He always had my best interests and kept me in contact whenever there was a glitch with my monthly payments due to me credit unions security changes. I can't thank Mike enough for his professional approach to business and yet, he and I had a great personal repose.