Public StorageReviews of publicstoragereviews.com

No security in the facility and lighting is non-existent to poor. Had my storage locker broken into with several items taken. Someone, and I'm going to say someone who works there, either had a key or new how to pick a lock, as they gained entry without me knowing it until I opened the unit. The one time I saw someone at the facility was a cleaning worker when I had my unit open, so they knew what was in my unit. No management people on premise, no one answers the phone, and they continually raise rates. Do not rent storage from Public Storage!!!

BEWARE giving them debit/credit card info. I made a payment for a friend and was specific that my card was NOT to be kept on file. It was for one time use only. I have called multiple times to request reversal. The physical location doesn't even answer the phone and the representatives at the general phone number refuse to even discuss with me and hung up on me. I have had to report current unauthorized charges with my bank as fraud. I would give zero stars if I could. Worst customer service ever.

It's Absolutely Absurd that our rate has been hiked to $224/month for a small unit!!!! I'm actually embarrassed that we haven't stopped this insanity sooner! They are advertising our unit to new customers for $35 per month!!! we are loyal customers that have been there a few years and they drastically hike us up all the way to $224 a month!!! Infuriating!! This insanity ends this month!

An unexpected and unwarranted monthly fee increase of 50%, from $40 to $60. This is of course excessive, akin to extortion by a greedy, despised slumlord. I asked for reconsideration as a senior on fixed income. Public Storage in their immutable understanding graciously offered a $5 discount. Their unexpected screwing fo a 50% surprise increase I declined. I will move out rather than appease these crooks.

Complete nightmare, never believe the $1 move in because it's b*******. I rented last month in Austin off of North Lamar and it was $78 not $1, over 100° inside the temperature control or climate controlled environment, the facility was ragged and soon as we started bringing stuff in there the manager come in there and accused of of smoking and drinking in his unit his hot ass unit. My sister passed away and I was out of town for a couple days and when I came back the lock was off of the door and there was poop in a bucket there and anything of value was gone and the rest was torn up there was cigarettes in there I don't smoke by the way. I tried to get in touch with the manager could not find out how by then I was sick I filed the police report and waited till after I got it to contact the insurance. They wanted pictures taken and the stuff preserved that was left there and guess what they had empty the storage completely with all the evidence put a lock in there to rerent it and yet my gate key still worked didn't know you could rent a storage until after someone moved out and I had not moved out the manager was set to screw me over. I have pictures and then today I get a bill stating that after my move out I still owe $22 I didn't move out he moved me out illegally. He just wanted to make sure that the insurance I was forced to pay for was of no help to me. But luckily I had pictures up until then and I also videotaped that I still could get in with my gate code. Public storage is also notorious for selling your stuff soon as you're a couple days late they are the worst storage out there dollar my ass.

1250 Rockaway location is very horrible there the rude workers there the facility not ran properly Chantel one of the workers there even tho I think she gave me the wrong name was extremely rude this location should be shut down periodtt

If I could give it a zero, I would. What a shit company. They are trying to steal $200 from me…

If you care about your belongings, stay far away from this place. My storage unit was completely emptied, and I wasn’t contacted once—no phone call, no email, nothing. The staff here is completely untrustworthy, and the whole operation reeks of negligence, if not outright theft. Here’s what I’ve learned from my experience: Inside Jobs: The workers seem to be involved in organized theft. They use or hand out master keys, allowing them or others to access your unit. If you use their locks, you’re basically handing them the keys to your property. No Oversight: They openly admit that this location has no manager, which makes it easier for these shady practices to continue unchecked. There’s no accountability or security for your stored items. Useless Cameras: Even though they have cameras, it’s clear they aren’t being used to monitor or prevent theft. What’s the point of surveillance if they don’t care enough to investigate or protect their customers? Neglect and Dishonesty: The staff here doesn’t care about your belongings. They’re either complicit or completely negligent. Either way, your property is at risk the moment you rent from this location. It’s clear this location is a hotbed for theft. Customers like me are being robbed without any explanation or help from the staff. This is not just bad service—it’s criminal. If you’re considering storing your items here, don’t. You’ll be risking everything. And if you’ve already rented a unit here, I strongly recommend checking on it immediately and using your own high-security lock—though honestly, even that might not help. Let’s hold this place accountable. Report incidents to Public Storage corporate, file police reports, and leave reviews to warn others. People deserve to know the truth: this is not a safe place to store your belongings. Spread the word and help stop others from becoming victims.