Public StorageReviews of publicstoragereviews.com

The person who booked my storage location over the phone booked the wrong building; it was several miles away from the one I specified. I moved in mid-month, I wasn't there 3 weeks and got a bill for the next month, which I wasn't planning on. They failed to tell me that their billing cycle is at the beginning of the month, not when a person moves in. Then they charged me for insurance before their stated 30 days to get my own. So I went ahead and moved my stuff to another facility with 24 days remaining on my unit just so they don't invent any more charges. My issue isn't with the facility; that was fine, and the app worked well. It's the incompetence and nickel-and-diming business practices that turned me off. Better communication would have gone a long way here.

This company has been going to dozens of changes first it was security self-storage then it became Public Storage. And to add insult to injury the price of the storage units have gone up from when it was just only $150 a month to $201 and I hear that it's still going up I'm going to probably have to remove all of my items from my storage units.