Public GoodsReviews of publicgoods.com

I've had a Public Goods popcorn maker for some time and I've used it almost daily since I got it. Recently I moved states so I gifted it to my nephew and decided to buy myself a replacement. Once it arrived, it seemed fine, so I used it that same night. The next morning, I was told that the popcorn maker had a crack. I took a picture of it and emailed public goods. The dedication to making it right was awesome. I was offered a refund or replacement. I chose replacement. The team shipped it out within a couple of days and I expect to receive it in a couple more. Public Goods cares about their customers and that's not something you see every day.

Iris provided some good offers to keep membership active, but im no able at the moment to have a membership. She was very kind and nice.

Excellent customer service! I wanted to cancel my membership and all it took was one email. Response time was less than 15 minutes! Iris was professional, courteous and efficient.

The customer service was excellent, and Iris really went that extra step to make sure I knew that I was being taken care of.

They charge an annual membership to make purchases that I didn’t even know I signed up for. I made one purchase one year ago and got hit with an annual fee which came with no renewal reminder email, sleazy company.

Service rep Iris responded quickly and did exactly what she said she would do. This was done via email and was a request to cancel a membership after two years. I expected pushback but what I got was “we would welcome you back. Let us know”. It made the transaction easy.

I was the one who failed to respond to Margot’s emails regarding my Membership status. Thankfully, she took care of everything—with clear communication—despite my radio silence. I really appreciate how simple the whole experience was; and I’m grateful to Margot for resolving my issue (even without my input).

Margot was very responsive, however I was disappointed with the company having a membership fee - I did not recall my one and only purchase triggering an annual membership. This makes my overall trust of the company lessened and my desire to shop on the site diminished.