Public GoodsReviews of publicgoods.com

I was incorrectly charged for shipping. I received a quick, cheerful reply. Charge was reversed. Great service

This company is a complete scam! Just check out their Better Business Bureau score - F! If you buy from them, they will sign you up for a membership, charge you $79 for an "annual fee" something you didn't consent to and then make it impossible for you to cancel it but blocking your password and not sending a reset link. I had to close my AMEX account because they forged documents showing I had signed up for this "membership". Do not purchase from this company without researching them first.

Very responsive and helpful.

I like the product. It's a nice neutral smell and nice packaging. Mostly, I appreciated their customer service. We went a different direction this year, and they were gracious in offering a refund on a charge that had already cleared. I like that kind of service and it definitely builds up my faith in a company.

Margot was amazing. She was precise and helped me solve my issue very quickly- thank you for a hassle-free solution!

Customer service was awful, didn’t want to work with my product related issue. Just parroting disclosures that were difficult to understand from the website and sent me screenshots of it for proof of some discrete company policy when I was confused instead of helping resolve my issue.

Margot responded very quickly, explained the situation, presented an attractive offer, made it easy and nonjudgmental for me to accept or decline the offer and acted on my request immediately. This was model customer service and one more reason to do business with Public Goods.

I was basically advised to find my own package. What I expected is for Public Goods to track my order since I paid them for it. I shouldn’t have to chase my own money. Perhaps take a lesson from other retailers? For example, Lululemon tracks my package for me and then follows up. When they can’t find my package, guess what? They issue me a refund. Since Public Goods fell short, I filed a dispute with my credit card company. I don’t have time to pay for a service then do my own forensics on said service. In other words, if I don’t have time to go to a brick and mortar, I don’t have time to make multiple phone calls to chase my order.