Brian
Never again
Made in the USA? Shipped from China, ended up in Mexico after it apparently cleared customs in Australia. Apparently arrived in Australia on 30 June, still waiting. Did not respond to my enquiries until after they were contacted by Pay Pal. It has been 23 days but website said 3-7 days.
Response from PuaintaJul 29, 2025
Hi Brian: Thank you for sharing your feedback with us. We sincerely apologize for the unexpected shipping delay and any frustration this caused. As a global brand headquartered in the U.S., we maintain multiple logistics hubs worldwide to fulfill orders efficiently. When items face temporary stock shortages at our local warehouse, our system automatically dispatches them from our international supply chain network to ensure delivery, which can sometimes result in extended transit times and tracking updates through international transit points like Australia. We completely understand your concerns regarding the delivery timeframe. Our support team has already noted your case to check on the status and ensure you are properly taken care of. If you have any further questions, please feel free to reach out to us directly. Thank you for your patience and understanding. Best regards, Puainta Customer Support Team